Nottinghamshire Healthcare, the county’s mental health, learning disability and community service provider, has been named as one of the top Mental Health Trusts in the country, based on the views of people who use its services. The Trust’s results placed it in the top 20% of similar trusts in the country.
Overall 82% of service users rated the care they received as excellent, very good or good, 9% rated it as fair, 6% as poor and 2% as very poor. This means that overall Nottinghamshire Healthcare is in the top 20% of Mental Health Trusts in the country.
The Trust achieved the highest score in the country in two areas: for telling people about the side effects of medication and people finding talking therapies helpful. The Trust was also in the top 20% of Trusts for eleven other areas, including information about and the purpose of medication, help with achieving goals and receiving good overall care.
The Mental Health Community Survey 2011 is part of a series of annual surveys required by the Care Quality Commission (CQC) for all NHS Mental Health Trusts in England. The survey is based on a large sample of service users who were seen in the period 1st July 2010 to 30th September 2010, with 271 people completing the survey.
Professor Mike Cooke CBE, Chief Executive of Nottinghamshire Healthcare, said: “We are very pleased with the results of this year’s survey, especially the 82% of our service users who feel that the service they receive is excellent, very good or good. We now need to address any areas identified in the survey where service user experience is not so consistent to ensure that quality is promoted across every service. These areas are Care Planning and Day to Day Living – areas that have an enormous impact on everyone in contact with our services. Thank you to our staff for all their hard work and for placing our service users at the heart of everything we do. I look forward to continued improvement in the coming year.”
