Nottinghamshire Healthcare NHS Trust, the county’s mental health and learning disability service provider has launched a survey to gain service user and carer views on their experience of its services.
The survey has initially been issued to people accessing the Trust’s Adult Mental Health Services including Mental Health Services for Older People, Substance Misuse Services and Psychological Therapies, but will soon roll out across other services and areas.
The survey contains five simple questions to find out how people rate the service, whether they were treated well and if they believe it has made a difference to their lives. There is also an opportunity for people to comment on what they would most like to be improved and the best thing about the service.
Paul Sanguinazzi, Head of Involvement, said: “We really value people’s views and the survey will enable service users to give us an indication of their experience of our care. This is an exciting development and will mean that teams will know what people think of their service and what they want improved. Getting regular feedback means that we can celebrate good services, but can also quickly spot issues and identify areas where action is required.”
The survey will be offered to service users on a regular basis, for example, at each care review, or at the end of a treatment programme, discharge from a ward or on a quarterly basis.
Results from the survey will be provided to each team and directorate on a regular basis so that they can see people’s views on their service, what is rated highly and what needs to improve which will in turn help ensure that they continue to provide a quality service.
People completing the survey do not need to give their name or personal details and all responses are completely confidential. Surveys can be returned to staff or via a Freepost address. Survey analysis will be carried out by the Institute of Mental Health.
The survey is part of the Trust’s drive to improve the quality of its services. It also links to the NHS mission to make quality its organising principle where for the first time, the NHS will systematically measure and publish information about the quality of care from the frontline up.
