Nottinghamshire Healthcare, the County’s mental health and learning disability service provider, is delighted with its results from the recent national NHS staff survey.
One of the top scoring areas for the Trust showed that staff would recommend Nottinghamshire Healthcare as a place to work and receive treatment, scoring better than the national average and improving significantly on last year’s response.
Overall, staff engagement shows an increase on last year’s survey, and scored in the top 20% in the country when compared to other mental health and learning disability trusts. This indicator of staff engagement was calculated using the questions that relate to the following aspects: staff members’ perceived ability to contribute to improvements at work, their willingness to recommend the Trust as a place to work or receive treatment and the extent to which they feel motivated and engaged with their work.
When compared with the national average, the Trust scored best in the following areas -
· Work pressure felt by staff
· Staff intention to leave jobs; also a significant improvement on the Trust’s score in last year’s survey
· Recommendation of the Trust as a place to work and receive treatment; also a significant improvement on last year’s score
· Percentage of staff receiving job relevant training, learning or development in the last 12 months
Professor Mike Cooke CBE, Chief Executive of the Trust said: “I am delighted with the outcomes of the survey and the fact that our staff feel that they would recommend our services to their friends and family. Also that they would recommend the Trust as a place to work is fantastic.
“There are always areas for improvement but overall I am confident that our staff are a happy and motivated group of people who feel valued and able to deliver the best possible services they can. It is also heartening to see matters that were last year highlighted as needing attention have been improved upon. We will now be looking at the areas we need to target for improvements in the coming year.”
It is the eighth year the survey has been carried out by the Care Quality Commission to collect the views of NHS staff across England. 831 staff at Nottinghamshire Healthcare were randomly polled to find out what they think of working for the Trust. 558 responses were received, achieving a response rate of 67%; amongst the top 20% in the country and an increase on last year’s rate of 61%.
Other areas that were praised by staff in the survey include on the job training, access to occupational health and the action the Trust takes to ensure errors are not repeated.
The Trust also inserted 12 local questions in addition to the national survey relating to productivity, profitability, retention and customer satisfaction. Overall these received a positive response.
The Trust scored lower than the national average on questions relating to physical violence and abuse from patients/relatives and witnessing such incidents. However, these results reflect the nature of a proportion of the patient population within the Trust; some of whom are highly volatile and have strong tendencies to self harm or harm those people around them. The Trust is very proud of its strong reporting culture of such incidents and the way in which it responds to them. This is reflected in the survey with the results showing a significant improvement since last year on the perceptions of effective action from the employer towards violence and harassment and the fairness and effectiveness of incident reporting procedures, which scored in the top 20% when compared to other trusts of a similar nature.
