If you have a complaint about any of the services provided by Nottinghamshire Healthcare, the first step is to talk to local staff. If this does not resolve the matter, then speak to the manager of the service. The Patient Advice and Liaison Service is also available for help and advice and may be able to resolve your concerns. The PALS hotline is 0800 015 3367.
If you are unable to do any of the above or would like to make a formal complaint under the NHS Complaints Procedure, please either:
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email complaints@nottshc.nhs.uk,
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make use of the PALS enquiry form here, specifying “Complaint” in the Enquiry Subject line
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contact the departments below in writing or by telephone.
However you lodge your complaint, it will be acknowledged as soon as possible, and within 3 working days at the latest.
For complaints about Adult Mental Health Services, Child and Adolescent Services, Older Peoples Services and Learning Disability Services, contact...
Samantha Eagling
Manager - Service Liaison Department
Nottinghamshire Healthcare NHS Trust
Moorgreen House
Highbury Hospital
Highbury Road
Bulwell
Nottingham
NG6 9DR
Tel: 0115 993 4542
For complaints about Forensic Services (including Rampton Hospital, Arnold Lodge, Wathwood Hospital, Wells Road Centre and Offender Health, contact...
Jane Smith
Manager - Service Liaison Department
Nottinghamshire Healthcare NHS Trust
Rampton Hospital
Retford
Nottinghamshire
DN22 0PD
Tel: 01777 248321
Full details of our complaints process can be found at the bottom of this page, where you can open PDF copies of our complaints leaflets.
