Service changes and visiting during the COVID-19 pandemic

During this COVID-19 pandemic there may be changes in the way some of our services work. Contact the service directly to check how services are being delivered and follow their advice.

Some of our services now offer video consultations. You should speak to your clinician if this is something you would like them to consider. You can find out more about video consultation here.



Contact the ward you wish to visit in advance for guidance and instructions for a safe visit.

You can read some general  NHS guidance on visiting healthcare inpatient settings.pdf [pdf] 89KB

If you need help in a mental health crisis during the COVID-19 pandemic outside office hours please contact our crisis team: Help in a crisis

For other medical advice and support contact your GP or visit NHS 111

Only visit your local Emergency Department for serious life-threatening conditions that need immediate medical attention including persistent severe chest pain, loss of consciousness, acute confused state, severe breathlessness, severe blood loss, serious burns or suspected stroke.

How we work with you

A group of carers having a discussion

The Trust works in partnership with Trust staff and carers. By listening to and involving carers, we can provide better care for our patients and service users.


Our Involvement Experience and Volunteering Strategy  sets out how we will ensure that we involve carers, families, friends and siblings and how we will listen to (and act upon) their views by working  to the six standards of The Triangle of Care


The Carers Connect Network ensures we follow the aims of the Involvement, Experience and Volunteering strategy. It provides a forum for carers and staff to discuss and influence the progress of the Involvement, Experience and Volunteering strategy and The Triangle of Care. It provides an opportunity to share good practice and to report on progress and areas of improvement or concern to the Trust.


If you think you can make a difference come and join us. To keep you up to date with the latest news the Carers Connect Network are meeting online every fortnight using Microsoft Teams. If you want to join in or become part of this group contact:


Our latest Carers Updates newsletter can be found on the Involvement Experience and Volunteering Website Volunteer and Carer Updates.

Contact us

Paul Sanguinazzi, Head of Involvement and Experience
Tel: 0115 993 4516 ext: 10216


Jane Danforth, Involvement and Experience Officer
Tel: 0115 952 9430 or 0115 969 1300  ext: 11130


Maxine Parr, Involvement Administrator and Administrator for the Carers Connect Network
Tel: 0115 955 5391 ext: 14601

The Triangle of Care

triangle of care iconThe Triangle of Care is a therapeutic alliance between service user, staff and carer that promotes safety, supports recovery and sustains wellbeing. 

At Nottinghamshire Healthcare, the Triangle of Care is used to make sure that carers, families and friends are valued, recognised and involved as partners in care.

The Trust recognises that carers and families of people who use our services, benefit from a lead member of staff within our services who can represent their needs.

Standard 4 of The Triangle of Care: This states that ‘Defined post(s) responsible for carers are in place.’

Each service has a designated contact who can be reached by e-mail. Please contact your service to ask who your carer lead is.

We expect all teams in the Trust to have completed a Triangle of Care self-assessment showing how they work with carers now and what they aim to do in the future. 

Carers and confidentiality

We think that it is important to work closely with carers and share information, in order to help in the care and treatment of our service users and patients. To find out more, read our guide to carers and confidentiality [pdf] 82KB.

The Family Interventions Team

The Family Interventions Team works in adult mental health services. The team provides training and supports staff to work with families.

The family work we support is called behavioural family therapy. This has been found to reduce stress within families and can help to reduce relapse in service users. It supports people to move forward, working together to increase understanding, build coping strategies, communication and problem solving skills.

Service users, families and staff can attend the co-produced ‘Introduction to Family Work’ course to find out more about the approach and how to access it. Contact the Recovery College for more information on this half-day session.

If you have any questions, read our frequently asked questions about behavioural family therapy [pdf] 47KB.

If you have any further queries, please contact the Family Interventions Team -
Tel: 0115 9691300 ext: 15345

Research and development

At Nottinghamshire Healthcare we are committed to offering carers the opportunity to get involved in research.

We have many different types of projects taking place. Taking part in research doesn't always involve trying new medication. Some projects may simply involve completing a questionnaire or a short interview, or possibly providing a blood or urine sample.

Carers can look for research studies that their cared for patients may be suitable for, by asking their doctor or a patient organisation, or by looking on the internet (such as on the UK Clinical Trials Gateway – see link below). Alternatively, you may be approached to take part in research. Be cautious and don't be afraid to ask questions.

There may be occasions where a family member or carer is asked to provide informed consent for the service user to participate in research. When this happens, the clinician or research assistant will ensure that the family member or carer receives all of the appropriate information before making any decisions.

To contact the Research and Evidence team at the Trust, please email:


Useful links

  • The Institute of Mental Health – The Institute of Mental Health is a collaboration between the University of Nottingham and Nottinghamshire Healthcare NHS Trust. There are many features of the organisation that are suitable for service users to participate in, specifically the Managed Innovation Networks which are designed to bring together researchers, clinicians and service-users to improve services through the use of the latest knowledge. 
  • INVOLVE – INVOLVE is a programme funded by the National Institute of Health Research (NIHR) to support public involvement in NHS, Public Health and Social Care Research. 
  • UK Clinical Trials Gateway – The UK Clinical Trials Gateway is a website that provides information on clinical trials within the UK. It is designed to help you and your clinician locate and contact clinical trials that may be suitable to you. 
  • The Academic Health Science Network: East Midlands – This network helps to bring patients, carers and communities together with health and social care providers, industry and research to make real differences to health in the East Midlands. 
  • East Midlands Clinical Research Network  The National Institute of Healthcare Research Clinical Research Network is the clinical research delivery aim of the NHS. 
  • East Midland Clinical Research Network – ‘Find a Clinical Research Study' -  This database allows you to search for studies currently open within your area. You can use your postcode, search by hospital or GP Practice or by medical condition. 



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