When people are going through stressful times such as transition and physical treatments, things can feel difficult and we will try to help as best we can. Unfortunately, sometimes things can sometimes feel worse before they feel better – as in surgery or psychotherapy for example. Nonetheless you shouldn't have a poor experience at the Nottingham Center for Transgender Health.

If you need to make a complaint, please contact your clinician first of all. They will try to see what went wrong and how they can help. In areas as emotive as sexuality and gender, issues can arise simply due to miscommunication and hopefully things can be straightened out so you are heard and your point understood. Even with more complex issues, we hope we can understand together what went wrong and try to fix it.

If we've tried and you still feel you haven't got anywhere then you can contact the Trust's Patient Experience Team, who will help to resolve the issue. Find contact details for the Patient Experience Team here.