Involvement, experience and volunteering
We expect all staff working for Nottinghamshire Healthcare to show a commitment to involving people, listening and responding to people’s experiences and supporting volunteering.
The Trust has an Involvement, Experience and Volunteering Strategy which sets out how we will ensure that we involve people, how we will listen to (and act upon) their views and how we will recruit, train and support volunteers within our services.
We have a dedicated team of people who work in partnership with our service users, carers, volunteers and members to:
- analyse and publish all the feedback we receive on our Your Feedback Matters website
- support our staff to capture and respond to people’s feedback, and to improve their services as a result
- run our two Involvement Centres and volunteering service to recruit, train and support volunteers to play an important role in our services
- facilitate the various ways that service users, carers, families, volunteers, members and the public can contribute to how we change, plan and review our services
We have two Involvement Centres where people can get involved in a variety of activities and opportunities, to provide input into shaping services, or to work on personal development in a welcoming and supportive environment.
The Nottingham Involvement Centre is based within Trust Headquarters at Duncan Macmillan House. The Rosewood Involvement Centre is in Ollerton.
To find out more about the Involvement Centres and what they offer, contact a member of the Involvement Team at either of the Centres.
Nottingham Involvement Centre
Duncan Macmillan House
Rosewood Involvement Centre
Involvement, Experience and Volunteering reports
We report on Involvement, Experience and Volunteering in a number of ways. Most of our reports are shared publicly.
Our reports help us to:
- analyse and share what is being said about our services
- capture and share what we’re doing as a result of what we are hearing
- assure senior managers in the Trust, and our Board, that as an organisation we’re responding quickly and effectively to our feedback
- share information about the contribution of our volunteers
- share and celebrate the good work of our staff to involve people in their own care, in local service changes and in Trust-wide strategies
We produce two reports for the Board, the Patient Voice report (monthly) and the Involvement, Experience and Volunteering report (every 3 months).
You can view our Board Reports here.
We also produce an annual Involvement report. This sits alongside our Trust-wide Annual Report and our Quality Account, and is launched each year at our Annual General Meeting (AGM).
See the changes we have made through our Involvement, Experience and Volunteering work during 2015/16 in our Annual Involvement Report below. The report highlights some of our achievements across the Trust's services and contains links to the full stories online. The report looks at how we have worked in partnership with service users, patients, carers and volunteers to make a difference to our services, the culture of the organisation and individual lives.
Latest Annual Report
Communities of Interest (COI)
The Communities of Interest initiative was launched in the Trust in 2010.
Communities of Interest involve service users, carers, volunteers, public members, Trust staff and partner organisations. A Community of Interest is about working together and helping each other to achieve common aims or objectives.
By working together in an area of specific interest, Communities of Interest can help to influence the direction the Trust takes to the benefit of service users, carers, partners, staff and public members.
A Community of Interest can be a group that meets up regularly or it can be a virtual community via the internet. It could also be a combination of the two.