Help in a crisis and visiting information during the COVID-19 pandemic

During this COVID-19 pandemic there may be changes in the way some of our services work. Contact the service directly to check how services are being delivered and follow their advice.

Some of our services now offer video consultations. You should speak to your clinician if this is something you would like them to consider. You can find out more about video consultation here.



Contact the ward you wish to visit in advance for guidance and instructions for a safe visit. 

If you need help in a mental health crisis during the COVID-19 pandemic outside office hours please contact our crisis team: Help in a crisis

For other medical advice and support contact your GP or visit NHS 111

Only visit your local Emergency Department for serious life-threatening conditions that need immediate medical attention including persistent severe chest pain, loss of consciousness, acute confused state, severe breathlessness, severe blood loss, serious burns or suspected stroke.

12 months - 2.5 years


12 MonthsA mother and child looking at a book

At 12 months your baby will be starting to...

  • Try to join in songs by ‘singing’ along
  • Babble strings of sounds to people and toys e.g., badamada
  • Look at you when you call their name
  • Use gestures like pointing and waving
  • Understand words like ‘up’ and ‘bye-bye’
  • Use the odd single word
  • Make noises to get your attention

Find our how you can support children from 12 months [pdf] 3MB


18 months

At 18 months your child is likely to be starting to...

  • Understand simple questions and instructions e.g. Where’s granny?
  • Point to body parts and using simple gestures like waving
  • Use 10 or more words (these won’t always be clear)
  • Get your attention by pointing or making noises
  • Pretend to use real life things when playing, e.g., making tea
  • Copying new sounds and words they hear

Here you can read how you can support children from 18 months [pdf] 2MB


2 years

At 2 years your child will be starting to...

  • Understand around 100 words and simple instructions e.g., ‘get your shoes’
  • Use about 50 words. These won’t sound like real words because your child will mainly be using sounds like ‘p’, ‘b’, ‘m’ and ‘n’
  • Echo words they hear
  • Put words together to make little sentences e.g., ‘more drink’
  • Use up to two sequences in their play e.g., wash dolly then brush hair

Find out how you can support children from 2 years old [pdf] 3MB


2.5 years

At 2 and a half your child will be starting to

  • Learn new words everyday so that they have around 200-500 words they can use
  • Understand longer instructions of up to 2 key words e.g., ‘get a biscuit and your cup’
  • Watch other children playing and occasionally join in
  • Recognise the names and pictures of most common objects
  • Use two word and even three word sentences e.g., ‘eat mummy cake’

Read our tips for supporting 2.5 year olds [pdf] 3MB




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