Help in a crisis during Coronavirus COVID-19 pandemic

During this COVID-19 pandemic there may be changes in the way some of our services work. Contact the service directly to check how services are being delivered and follow their advice.

Some of our services now offer video consultations. You should speak to your clinician if this is something you would like them to consider. You can find out more about video consultation here.

Visiting: Contact the ward you wish to visit in advance for guidance and instructions for a safe visit. 

If you need help in a mental health crisis during the COVID-19 pandemic outside office hours please contact our crisis team: Help in a crisis

For other medical advice and support contact your GP or visit NHS 111

Only visit your local Emergency Department for serious life-threatening conditions that need immediate medical attention including persistent severe chest pain, loss of consciousness, acute confused state, severe breathlessness, severe blood loss, serious burns or suspected stroke.

Mental Health Intensive Recovery Service (MHIR) (City)

We provide short term intensive support to allow people with mental health problems to remain at home, who would otherwise be at risk of being admitted to hospital or other care settings. 

Visits from support workers can be up to four times a day to promote independent living. We provide support from nurses, occupational therapists, physiotherapists, assistant practitioners and support workers.

Our support is for older people with a functional mental illness and people of any age with a diagnosis of dementia.


Accessing our service

Patients must have a GP in Nottingham City and be aged 65 or over with mental health difficulties. We also see patients of any age with working age dementia.

Find out more about our service by reading this information leaflet.

Service opening hours

Our hours are between 7am and 10pm, 7 days a week.

Contact and find us

Tel: 0115 8760185

Underwood House
Highbury Hospital
Highbury Road

Help in a crisis

Outside of office hours please contact your GP service, NHS 111, or in an emergency go to your local Accident and Emergency (A&E) department.

Support groups

Alzheimer's Society

Contact the Alzheimer Society helpline: 0300 222 1122 or the Live Online Advice Service for dementia information and support.


The Samaritans

The Samaritans provide 24 hour, confidential, emotional support for anyone in crisis. Telephone:116 123 (24 hours).



SANE services provide practical help, emotional support and specialist information to individuals affected by mental health problems, their family, friends and carers.
Helpline: 0845 767 8000 (1pm – 11pm).

Support Forum:


No Panic

Helpline, advice, counselling and self-help for people who experience anxiety, panic attacks, phobias or compulsive disorders.
Freephone: 0808 808 0545 (10.00 a.m – 10.00 p.m every day).

NHS 111

Crisis Nottingham County South 0300 123 2901 

The silver line 0800 4 70 80 90


Information for health professionals

How to refer someone to this service

Referrals are via the main office telephone number 0115 8760185.


Lead clinician

Jacquie Hinds


Service commissioned by

Nottingham City Clinical Commissioning Group

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