Help in a crisis during Coronavirus COVID-19 pandemic

During this COVID-19 pandemic there may have to be changes in the way some of our services work. Please contact the service directly to check how services are being delivered and follow their advice.

The national suspension on visiting inpatient areas has been lifted. Please contact the ward you wish to visit in advance for guidance and instructions for a safe visit. 

If you need help in a mental health crisis during Coronavirus pandemic outside office hours please contact our crisis team: Help in a crisis

For other medical advice and support contact your your GP or visit NHS 111

Only visit your local Emergency Department for serious life-threatening conditions that need immediate medical attention including persistent severe chest pain, loss of consciousness, acute confused state, severe blood loss, serious burns, suspected stroke.

Assertive Outreach Team

We offer assessment and care of patients with severe mental health problems who have been difficult to engage with or refuse to seek help from other services.

We are flexible in our approach and find different ways to engage with patients i.e. visiting them at a time that doesn't interfere with their daily routine.

Our teams are made up of a range of healthcare professionals including:

  • doctors
  • nurses
  • occupational therapists
  • psychologists
  • support workers
  • peer support workers

This means we can help with a range of mental health issues and also offer support and advice to families and carers.

The service is for adults aged 18- 65 with a main diagnosis of a psychotic illness. Patients over 65 who have already been accessing mental health services may also be referred.

Accessing our services

Referrals are received from GPs and inpatient and community teams with your local area.

Contact and find us

County - South
93 Musters Road

Tel: 0115 945 5990
Fax: 0115 982 0461
Monday to Friday - 9am - 5pm


City - East and West
Stonebridge Centre
Carlton Road

Tel: 0115 952 9428
Fax: 0115 9509727
Monday to Friday - 9am - 5pm
Saturday / Sunday and Bank Holidays - 10am - 6pm


Bassetlaw Hospital
S81 0BD
Tel: 01909 502011
Monday to Friday - 9am - 5pm


King's Mill Hospital
Mansfield Road
Sutton in Ashfield
NG17 4JT
Tel: 0115 969 1300 Ext: 10858


Find us

Each team offer appointments at their respective centres and in the community. Each site offers:

  • Disabled access
  • Parking and disabled parking
  • Accessible by bus

Help in a crisis

Should your concern relate to a service user currently known to the team then please contact the team directly on the contact numbers outlined within working hours or the relevant Crisis Resolution Home Treatment (CRHT) Team for the service user out of these hours.

Outside of office hours please contact your GP service, NHS 111, or in an emergency attend your local Accident and Emergency (A&E) department.

Information for health professionals

Assertive Outreach Team County - South

Team leader - Sarah Toone
Service commissioned by - County Clinical Commissioning Groups


Assertive Outreach Team City – East and West

Lead clinician - Alexandra Evans
Service commissioned by - Nottingham City Clinical Commissioning Group


Assertive Outreach Team - Bassettlaw

Team Leader - Jane Thorpe
Service commissioned by - Bassetlaw CCG


Assertive Outreach Team, Kings Mill Hospital

Team leader - Ian Lerway
Service commissioned by - North Nottinghamshire County Clinical Commissioning Groups

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