Help in a crisis during Coronavirus COVID-19 pandemic

During this COVID-19 pandemic there may have to be changes in the way some of our services work. Please contact the service directly to check how services are being delivered and follow their advice.

Outside of office hours please contact your GP service or visit NHS 111.

Only visit your local Emergency Department for serious life-threatening conditions that need immediate medical attention including persistent severe chest pain, loss of consciousness, acute confused state, severe blood loss, serious burns, suspected stroke.

Help in a crisis

Mental health issues

If you are in contact with our services

If you or the person you are concerned about are already being seen by our services, regardless of age, or you feel you need emergency treatment:

During office hours, call your care co-ordinator. Outside office hours, you should call your local Crisis Resolution and Home Treatment (CRHT) Team. The Trust has recognised that a proactive crisis care plan is an indicator of good practice so we have developed a crisis care plan for all patients in Adult Mental Health community and inpatient teams. If you have such a plan please refer to it if you feel you are at particular risk of deterioration or breakdown of carer arrangements.


If you are not in contact with our services

If you, a friend or relative are experiencing mental health problems for the first time and need emergency treatment, you should contact your GP.

Your GP is your family doctor, the doctor you would normally go to see if you are ill or concerned about any aspect of your health. They will be able to refer you to the most appropriate mental health services in your area. If you feel this is an emergency, you should be able to get an appointment quickly. GP practices also have out of hours numbers for times when the surgery is not open.

To search for a GP in your area or to find the contact details for your practice please see the doctor's section on

You can also contact the Samaritans on 116 123 or visit the Samaritans website. If you have a less urgent issue, call NHS 111 which is a 24 hour service.

Crisis Resolution Home Treatment contacts

If you feel you are experiencing a mental health crisis or are in mental health distress, you may be having suicidal thoughts or wanting to harm yourself. You could be experiencing panic attacks, extreme anxiety or stress. You may also be hearing voices, experiencing delusions and hallucinations.

A mental health crisis can often make you feel extremely fragile or at breaking point, not knowing which way to turn.

The CRHT team has a 24 hour help line, we will be able to offer you immediate telephone support and reassurance to ensure that you feel safe and to help you manage your distress.

Physical health issues

This simple guide tells you where to seek help if you feel unwell:

Choosing the right care.

Other emergencies

What to do if you think a child or an adult is at risk of harm:

  • tell a Nottinghamshire Healthcare member of staff for example a care co-ordinator, nurse or doctor or contact our PALS team with your concern.
  • contact the local social services to inform them of any concerns about the abuse of a child or adult
  • contact your local police on 101 if concerned that an offence may have occurred
  • contact the police on 999 if somebody is in immediate danger of significant harm, injury or death


If you are experiencing domestic violence or abuse:

  • Nottinghamshire 24 hour domestic violence helpline: 0808 8000 340 - freephone
  • National 24 hour domestic violence helpline: 0808 2000 247 - freephone
  • Advice line for men experiencing domestic violence: 0808 8010 327 - freephone

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