Service changes and visiting during the COVID-19 pandemic
During this COVID-19 pandemic there may be changes in the way some of our services work. Contact the service directly to check how services are being delivered and follow their advice.
Some of our services now offer video consultations. You should speak to your clinician if this is something you would like them to consider. You can find out more about video consultation here.
Contact the ward you wish to visit in advance for guidance and instructions for a safe visit.
You can read some general NHS guidance on visiting healthcare inpatient settings.pdf [pdf] 89KB
If you need help in a mental health crisis during the COVID-19 pandemic outside office hours please contact our crisis team: Help in a crisis
For other medical advice and support contact your GP or visit NHS 111
Only visit your local Emergency Department for serious life-threatening conditions that need immediate medical attention including persistent severe chest pain, loss of consciousness, acute confused state, severe breathlessness, severe blood loss, serious burns or suspected stroke.
Help in a crisis
Call: 0808 196 3779
The crisis line is open 24 hours a day, seven days a week, to people of all ages.
If you’re in a mental health crisis, call the crisis line anytime of the day or night, and we can arrange for you to speak with a mental health professional. We can also advise you about other services, which can help you.
The crisis line is operated by local health workers. Don't worry, they will help you get the right support.
For other medical advice and support contact your GP or visit NHS 111.
While the Emergency Department and 999 are not the best places to get help for the majority of mental health problems, you should still use these services if you have an immediate, life-threatening emergency requiring mental or physical health assistance.
I'm already a patient, how do I get help in a crisis?
If you, or the person you are concerned about are already being seen by our services, regardless of age, or you feel you need emergency treatment:
During office hours call the local number for your area:
Nottingham City: 0300 300 0065
South Nottinghamshire (Broxtowe, Gedling, Rushcliffe, Hucknall area): 0300 123 2901
Mansfield and Ashfield: 0115 956 0860
Bassetlaw: 0300 123 1804 (7.30am – 9pm) or 0115 956 0860 (9pm – 7.30am)
Newark and Sherwood: 0300 3000 131
Outside office hours, you should call your local Crisis Resolution and Home Treatment (CRHT) Team. The CRHT teams are available 24/7 and will be able to offer you immediate telephone support and reassurance to ensure that you feel safe and to help you manage your distress.
The Trust has developed a crisis care plan for all patients in Adult Mental Health community and inpatient teams. If you have such a plan please refer to it if you feel you are at particular risk of deterioration or breakdown of carer arrangements.
For children and young people
Call the CAMHS Crisis number: 0115 844 0560
Deaf BSL users
Skype address - BSLnotts
We want everyone to be able to access help when they need to so if you are Deaf or Hard of Hearing and use BSL you can contact the phone number 0808 196 3779 with the help of the video relay service run by Nottinghamshire Sign Language Interpreting Service using the Skype address BSLnotts. (Only available 9am to 5pm).
The person on the phone will ask you some questions about your worry, or those of the person you are calling on behalf of, so they can connect you to the person or service that will be most helpful to you.
If you'd prefer to access the helpline with help from the new BSL Health Access Service run by SignHealth and InterpreterNow which is open 24/7 you can at: https://www.bslhealthaccess.co.uk/bsl-users/
If you are supporting someone who is Deaf or Hard of Hearing who is having urgent mental health issues call: 0808 196 3779. The helpline is open 24 hours a day, seven days a week and is open to people of all ages.