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Current opportunities
Current opportunities
Apply to be a volunteer
Learn what the Trust offers, how to apply and where to find support.
In this section:
Patient Experience Volunteer - Telephone
Patient Experience Volunteer - Rampton Hospital
Patient Experience Volunteer - Inpatient
Tea and Coffee Bar Volunteer
Care Dog Volunteer
Patient Experience Volunteer - Children's Therapy Service
Patient Experience Volunteer - Telephone
The volunteer role for patient experience is to support the hospital in obtaining feedback from patients, service users and carers regarding the experience that they have as a patient (or family member, carer) of Nottinghamshire Healthcare NHS Foundation Trust.
Volunteers would be required to speak to patients by phone, to ask them about their experience and to listen and record their responses either on our online Patient Experience Survey form or as a Care Opinion story.
Details of this opportunity
Key tasks:
- Calling patients (or their families/carers) who have consented to being contacted about their experience - you would be provided with a contact list.
- Speaking to multiple patients (individually) in each session about their experiences within our services and with our staff, as a free-flowing conversation or semi-structured interview with prompts.
- Explaining or rephrasing the experience survey questions (if using the survey), to help patients understand what is being asked and to prompt them in the best way.
- Potentially talking to patients (and/or families and carers) about specific issues and themes, where these have been identified by services or patients.
- Recording the person’s responses verbatim via the Care Opinion story process, or the online survey, repeating the words back to the person to confirm that they have been heard/interpreted correctly. You can do this as you speak to the person, or you could take notes and enter on Care Opinion or the survey once the call had finished.
- Explaining what will happen to the person’s feedback, how it is processed and published, and what they can expect in relation to a response/service change.
- Answering questions in relation to the feedback process.
- Reassuring the person that their feedback is published anonymously and that there should be no repercussion or impact upon their care from providing critical feedback.
A full role description including skills required can be found here 2023 - TW - Patient and Carer Feedback Support Volunteer (Telephone).pdf [pdf] 137KB
Locations:
- Duncan Macmillan House, Nottingham
Patient Experience Volunteer - Rampton Hospital
Role Purpose
As a Patient and Carer Feedback Support Volunteer, you will play a crucial role in helping Nottinghamshire Healthcare NHS Foundation Trust gather valuable insights and feedback from our stakeholders. Your contributions will directly impact our continuous improvement efforts, allowing us to enhance our services, programs, and overall performance. This volunteer position offers an excellent opportunity to develop communication skills, gain experience in data collection and analysis, and make a positive impact within the community.
Details of this opportunity
Key tasks:
- You will provide support to the Day Centre Manager and colleagues to engage with patients in a welcoming and non-judgemental environment and aid the facilitation of the collection of feedback during Care Stream Meetings Sessions
- To attend feedback sessions, promotions, feedback projects and events across the hospital and to speak with patients, families and carers about their experiences and to collect their feedback using devices such as Purple MDM computer/tablets or paper forms.
- Volunteers would take notes during the conversations, and either submit the story online at the time or return to an Involvement and Volunteering Hub to submit the stories.
A full role description including skills required can be found here 2023 - FS -Rampton - Patient and Carer Feedback Support Volunteer.pdf [pdf] 147KB
Location:
- Personality Disorder Service - Rampton Hospital*
*Please note that Rampton Hospital is in a remote location and therefore you will need to be able to get to/from the hospital. We can help with out-of-pocket travel expenses with mileage up to a 30-mile round trip. If you would need to travel by any other means, please speak to us before applying to discuss this further.
Patient Experience Volunteer - Inpatient (Mental Health)
Role Purpose:
The volunteer role for patient experience is to support the hospital in obtaining feedback from patients, service users and carers regarding the experience that they have as a patient (or family member, carer) of Nottinghamshire Healthcare NHS Foundation Trust.
Details of this opportunity
Key Tasks:
Patient experience activities would include:-
- To support the Involvement Team at feedback sessions, promotions, feedback projects and events across Trust sites.
- Attend a ward or outpatient area and approach service users, families or carers.
- Engage service users, carers and families, striking up a friendly rapport with them and encouraging them to share their feedback.
- Gather feedback using iPads, mobile devices and/or paper forms.
- Providing informal support to service users, patients and their families/carers whilst taking part in the survey, explaining questions and listening carefully to their feedback.
- To assist people who may need support to post their feedback who may not be unable to access technology.
- Work with the Involvement Experience and Volunteering (IEV) Team to understand the views and experiences of service users, carers and families and share any concerning trends .
- When appropriate, signpost people to the PALS and Complaints Team or service manager where issues are shared which warrant immediate intervention.
- To explain how feedback is used by services and the difference it can make.
A full role description including skills required can be found here 2023 - MH - AMH - Patient and Carer Feedback Support Volunteer.docx [docx] 546KB
Location(s):
- Blossom Wood (Mansfield) - previously Millbrook Hospital
- Highbury Hospital (Nottingham)
- Sherwood Oaks Hospital (Mansfield)
For a full role profile, including key skills and attributes required for this role, click here.
Tea and Coffee Bar Volunteer
Role Purpose
As a Tea/Coffee Bar Volunteer, you will play a vital role in providing a welcoming environment and excellent service to patients, hospital staff, and visitors. Your commitment to regular volunteering, typically one or two shifts per week, for a minimum of 12 months, ensures continuity and reliability in service delivery.
Details of this opportunity
Key Tasks:
Warm Hospitality:
- Provide a friendly and welcoming atmosphere to all visitors of the tea bar.
- Customer Service:
- Treat all individuals with respect and courtesy at all times, ensuring their needs are met promptly and efficiently.
- Cash Handling:
- Ensure accurate accounting of cash transactions at the end of each shift, following established procedures for banking.
Click here for a full role description including skills required: 2024 - Tea Bar Volunteer.pdf [pdf] 280KB
Location:
- Blossom Wood Mental Health Unit, Mansfield (previously Millbrook Mental Health Unit)
Time Commitment:
- To be negotiated with the Volunteering Services team and Placement Officer but typically one or two shifts per week, for a minimum of 12 months, ensures continuity and reliability in service delivery.
Care Dog Volunteer (Various locations)
Role purpose
Under the guidance of the Volunteering Services and in partnership with clinical staff, the Care Dog Volunteer will provide an opportunity for patients to meet a registered dog and to engage in one-to-one and/or group contact in a safe environment with the aim to improve the wellbeing of patients and improve their experiences through positive interaction with visiting volunteers and their dogs.
Details of this opportunity
Key tasks:
As a Care Dog Volunteer, you will be asked to
- Conduct each visit in a professional, competent and caring manner.
- Always clean up after your dog
- Ensure visiting dog is clean and groomed before each visit.
- Ensure visiting dog is up to date with worming, flea treatments and vaccinations.
- Ensure visiting dog is on a lead at all times throughout each visit.
- Refrain from visiting if unwell or if dog is unwell.
- Comply with all rules and regulations of the hospital/unit visited.
- Sign in/out of the visitors log at the facility for each visit.
- Protect the privacy of the patients and refrain from developing relationships with them outside of your volunteer role.
- To be guided by the clinical staff team on appropriate activities for patients.
- Supervises, instructs, encourages and interacts with patients as they participate.
- Alerts clinical staff to any issues of concern.
- Welcomes any patients/staff.
- Provide dog activities and support where necessary.
As a Care Dog Volunteer, you will not be asked to
- Provide Personal care such as assisting patients with the toilet.
- Deal with complaints and incidents
- Move and handle patients or non-patient heavy items.
All duties will be carried out under the supervision/guidance of clinical staff and will never include tasks of a clinical and/or therapeutic nature.
A full role description can be found here 2023 - Care Dog Volunteer.pdf [pdf] 247KB
Location(s):
- Silver Birch Ward - Highbury Hospital, Nottingham
- Various locations - Sherwood Oaks, Mansfield
- Personality Disorder Service - Rampton Hospital
- Arnold Lodge - Leicester
Time Commitment:
To be negotiated with Volunteering Services and staff from placement unit.
Patient Experience Volunteer - Children's Therapy Service
Role Purpose
The volunteer role will be to support the Specialist Community Paediatric Occupational Therapy Team with feedback collection. We are looking for a compassionate, friendly and reliable person to commit to us for a minimum of 12 months consecutively.
The Children’s Therapy Team provides Occupational Therapy and Physiotherapy assessment and treatment for children and young people who have a disability or long-term health condition affecting their movement, co-ordination or ability to engage in activities of daily living.
Details of this opportunity
Key tasks:
- Demonstrate Excellent Customer Care Relations
- Ensure Accurate Record Keeping
- Support Patient Engagement in surveys
- Utilise handheld Devices and Touch Screen technnology
- Collect feedback using paper forms
- Attend meetings/events for feedback collection
- Attend bi-monthly Involvement, Experience and Volunteering meetings
A full role description including skills required can be found here: 2024 - CH - Patient & Carer Feedback Support Volunteer - Paeds OT - KMH.pdf [pdf] 284KB
Location:
- Children's Therapy Service, Kings Mill Hospital, Mansfield.
Time commitment:
- Volunteers must commit to at least 3 hours per week for a minimum of 12 months
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