Help in a crisis and visiting information during the COVID-19 pandemic

During this COVID-19 pandemic there may be changes in the way some of our services work. Contact the service directly to check how services are being delivered and follow their advice.

Some of our services now offer video consultations. You should speak to your clinician if this is something you would like them to consider. You can find out more about video consultation here.



Contact the ward you wish to visit in advance for guidance and instructions for a safe visit. 

If you need help in a mental health crisis during the COVID-19 pandemic outside office hours please contact our crisis team: Help in a crisis

For other medical advice and support contact your GP or visit NHS 111

Only visit your local Emergency Department for serious life-threatening conditions that need immediate medical attention including persistent severe chest pain, loss of consciousness, acute confused state, severe breathlessness, severe blood loss, serious burns or suspected stroke.

Let's Talk-Wellbeing

Two women talkingLet’s Talk - Wellbeing is available in Nottingham City and parts of Nottinghamshire, and Leicester, Leicestershire and Rutland.

Please note we are still open and working however due to the COVID-19 situation our therapy delivery model has changed to either telephone, online or video conferencing.

The service provides psychological assessment and treatment (talking therapies) for common mental health problems, which 1 in 4 of us will suffer with at some stage in our lives. This includes depression, anxiety, panic, phobias, obsessive compulsive disorder (OCD), trauma and stress.

It is normal to experience changes in your mood and behaviour at times of stress and emotional upset. Your physical health may also affect your mood and stress levels. If these changes continue to affect you, then the Let's Talk-Wellbeing service could help.


Accessing our service

This service is available to people aged 18 and over in Nottingham City and parts of Nottinghamshire, and people aged 16 and over in Leicester City and Leicestershire County and Rutland.

To refer yourself to the service or for more information and contact details for each location, click on the links below:


notts and county

Nottingham City and County

Leicestershire and rutland

Leicester, Leicestershire and Rutland


Two men talkingTreatment

Our specialist practitioners use a range of approaches, including one to one appointments, group workshops, self-help books, leaflets, online and telephone support. Support is provided at different venues in the community, including GP surgeries and community centres.

Therapies offered are based on National Institute for Health and Care Excellence (NICE) guidelines. They include Cognitive Behavioural Therapy (CBT), counselling, Mindfulness Based CBT (MBCT) groups, Interpersonal Psychotherapy, Eye Movement Desensitisation Reprocessing (EMDR), employment support, guided self-help education and group therapies (see leaflet for more information).

The service is part of the national Improving Access to Psychological Therapies (IAPT) programme.


Service opening hours

Our office opening hours are as follows:

  • Nottingham City and Nottinghamshire Monday to Friday 8am - 6pm
  • Leicester, Leicestershire and Rutland Monday to Friday 8am - 5pm (please note that some sessions can be provided outside of these hours)





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