Help in a crisis during Coronavirus COVID-19 pandemic
During this COVID-19 pandemic there may have to be changes in the way some of our services work. Please contact the service directly to check how services are being delivered and follow their advice.
If you need help in a crisis during Coronavirus pandemic outside office hours please contact your GP or visit NHS 111.
Only visit your local Emergency Department for serious life-threatening conditions that need immediate medical attention including persistent severe chest pain, loss of consciousness, acute confused state, severe blood loss, serious burns, suspected stroke.
The Nottingham Centre for Transgender Health
The Nottingham Centre for Transgender Health is an NHS clinic for people who want support with their gender.
We see people with a range of issues to do with gender, identity and sexuality. This includes people who identify as trans and non-binary.
Not everyone who comes to us will be sure that they want to change gender. We are happy to see people who wish to have support to explore issues to do with their gender. People do not have to have any kind of diagnosis before coming to see us and do not need to have had psychotherapy or a psychiatric assessment before attending.
We are unable to see anyone under 17 years of age and current waiting times mean that we are unlikely to see anyone before they are 18 years old. We will accept referrals for people who are 16 ½ years and older. People under 16 ½ years old will need to be referred to the Tavistock and Portman Gender Identity Development Service.
If someone has a mental health diagnosis such as bipolar disorder or schizophrenia it does not mean that they cannot be seen. However, if there is a significant difficulty it is important that this is well managed before attending. If there is a drug or alcohol problem this will also need to be managed prior to attending. Because smoking increases risks with hormone treatment people should start to give up smoking if they are seeking hormones.
People who wish to see us should request a referral from their GP or other health professional. If a patient is referred by another NHS health professional, their GP needs to be informed and support the referral. Unfortunately, we cannot accept self-referrals.
If you are a NHS health professional who would like to make a referral, please use our referral form [docx] 22KB. Following receipt of a referral, an acknowledgment will be sent within four weeks. The person you are referring will also be sent a letter within four weeks. If these are not received then we should be contacted.
Service opening hours
Monday – Friday, 9am - 5pm
Outside of these hours, you can contact your GP service or NHS 111. You can also contact the Samaritans helpline. In an emergency do attend your local Accident and Emergency (A&E) department.
Access to the centre
There are access issues at Broad Street and we want to ensure that they cause as little difficulty as possible. We have very limited availability of wheelchair accessible rooms which are located at the Heathcote Street entrance to the building. It would be very helpful if you could let us know if you or someone with you requires wheelchair access in advance so that we can plan rooms and ensure that the Heathcote Street entrance is staffed.
The Broad Street entrance is accessed by a small number of steps. We do have a number of rooms on the ground floor which are then accessible without further stairs. However, a large number of our rooms are upstairs and there are no lift facilities in the building. If mobility issues mean that further stairs are likely to be a problem for you or someone attending with you, please let us know so that we can organise rooms accordingly.
Please be advised that we are aware that the accessibility is a problem and will do all we can to accommodate you as comfortably as possible. Broad Street is easily accessible from the Lace Market tram stop, Nottingham Railway Station and many bus links. There are also car parks a short walk from Broad Street.
Help in a crisis
Outside of office hours your GP service or NHS 111 should be able to help. In an emergency do attend your local Accident and Emergency (A&E) department.
Information for health professionals
If you are a NHS health professional who would like to make a referral, please use our referral form [pdf] 211KB. Following receipt of a referral, an acknowledgment will be sent within four weeks. The person you are referring will also be sent a letter within four weeks. If these are not received then we should be contacted.
GP guidance documents
- Feminising Hormones GP guidelines.pdf [pdf] 95KB
- Masculinising Hormones GP guidelines.pdf [pdf] 120KB
Updates on treatment
When people are going through stressful times such as transition and physical treatments, things can feel difficult and we will try to help as best we can. Unfortunately, sometimes things can sometimes feel worse before they feel better – as in surgery or psychotherapy for example. Nonetheless you shouldn't have a poor experience at the Nottingham Center for Transgender Health.
If you need to make a complaint, please contact your clinician first of all. They will try to see what went wrong and how they can help. In areas as emotive as sexuality and gender, issues can arise simply due to miscommunication and hopefully things can be straightened out so you are heard and your point understood. Even with more complex issues, we hope we can understand together what went wrong and try to fix it.
If we've tried and you still feel you haven't got anywhere then you can contact the Trust's Patient Experience Team, who will help to resolve the issue. Find contact details for the Patient Experience Team here.