The Nottingham Centre for Transgender Health is an NHS clinic for people who want support with their gender.
The Nottingham Centre for Transgender Health is now sending out first appointment letters to those who were referred in February 2020. If you were referred before this date, please contact us on 0115 876 0160.
The letters are sent in order of how long a person has been on the waiting list to keep the system fair for all.
We see people with a range of issues to do with gender, identity and sexuality. This includes people who identify as trans and non-binary.
Not everyone who comes to us will be sure that they want to change gender. We are happy to see people who wish to have support to explore issues to do with their gender. People do not have to have any kind of diagnosis before coming to see us and do not need to have had psychotherapy or a psychiatric assessment before attending.
Whilst we are an adult service we will take referrals for young people who have had their 17th birthday and the waiting time is the same for any adult being referred. There is a service specifically commissioned for young people under the age of 18 years and information about the service can be found on their website https://gids.nhs.uk/. The Tavistock Centre in London also has a base in Leeds and outreach clinics in Exeter and Cardiff.
If someone has a mental health diagnosis such as bipolar disorder or schizophrenia it does not mean that they cannot be seen. However, if there is a significant difficulty it is important that this is well managed before attending. If there is a drug or alcohol problem this will also need to be managed prior to attending. Because smoking increases risks with hormone treatment people should start to give up smoking if they are seeking hormones.
People who wish to see us should request a referral from their GP or other health professional. If a patient is referred by another NHS health professional, their GP needs to be informed and support the referral. Unfortunately, we can't accept self-referrals.
If you are a NHS health professional who would like to make a referral, please use our Referral Form. You will require Microsoft Word to complete this referral form. Please email ReferralsNCTH@nottshc.nhs.uk if you require this form in an alternative format.
Following receipt of a referral, an acknowledgment will be sent within four weeks. The person you are referring will also be sent a letter within four weeks. If these are not received then we should be contacted.
We have now been able to open our phone lines up between the hours of 9.30am - 12.30pm and 1.30pm - 3.30pm, so if you need to call us with urgent matters, we hope that you will find it much easier to get through. Remember that answers to many general queries can be found on our website, so check there before calling. The switchboard at the clinic has been opened for longer hours and is being answered by a new member of staff, so would ask for some patience if they do not know the answer to your question first time.
As the clinic has started seeing more patients recently, there has been a delay in letters being sent out to patients. To remedy this, we have brought in extra staff and so the delay in getting your letters should become smaller as they settle into their new roles.
Monday – Friday, 9am - 5pm
Outside of these hours, you can contact your GP service or NHS 111. You can also contact the Samaritans helpline. In an emergency do attend your local Accident and Emergency (A&E) department.
The Nottingham Centre for Transgender Health,
12 Broad Street,
Email: Blood results and GP & Health professionals - ClinicalNCTH@nottshc.nhs.uk
Patient queries and general enquiries - NCTHGeneral@nottshc.nhs.uk
Referrals - ReferralsNCTH@nottshc.nhs.uk
Tel: 0115 876 0160
There are access issues at Broad Street and we want to ensure that they cause as little difficulty as possible. We have very limited availability of wheelchair accessible rooms which are located at the Heathcote Street entrance to the building. It would be very helpful if you could let us know if you or someone with you requires wheelchair access in advance so that we can plan rooms and ensure that the Heathcote Street entrance is staffed.
The Broad Street entrance is accessed by a small number of steps. We do have a number of rooms on the ground floor which are then accessible without further stairs. However, a large number of our rooms are upstairs and there are no lift facilities in the building. If mobility issues mean that further stairs are likely to be a problem for you or someone attending with you, please let us know so that we can organise rooms accordingly.
Please be advised that we are aware that the accessibility is a problem and will do all we can to accommodate you as comfortably as possible. Broad Street is easily accessible from the Lace Market tram stop, Nottingham Railway Station and many bus links. There are also car parks a short walk from Broad Street.
Outside of office hours your GP service or NHS 111 should be able to help. In an emergency do attend your local Accident and Emergency (A&E) department.
If you are a NHS health professional who would like to make a referral, please use our Nottingham Transgender Clinic Referral Form October 2020.docx[docx] 40KB . Following receipt of a referral, an acknowledgment will be sent within four weeks. The person you are referring will also be sent a letter within four weeks. If these are not received then we should be contacted.
GP guidance documents
When people are going through stressful times such as transition and physical treatments, things can feel difficult and we will try to help as best we can. Unfortunately, sometimes things can sometimes feel worse before they feel better – as in surgery or psychotherapy for example. Nonetheless you shouldn't have a poor experience at the Nottingham Center for Transgender Health.
If you need to make a complaint, please contact your clinician first of all. They will try to see what went wrong and how they can help. In areas as emotive as sexuality and gender, issues can arise simply due to miscommunication and hopefully things can be straightened out so you are heard and your point understood. Even with more complex issues, we hope we can understand together what went wrong and try to fix it.
If we've tried and you still feel you haven't got anywhere then you can contact the Trust's Patient Experience Team, who will help to resolve the issue. Find contact details for the Patient Experience Team here.