Service changes and visiting during the COVID-19 pandemic

During this COVID-19 pandemic there may be changes in the way some of our services work. Contact the service directly to check how services are being delivered and follow their advice.

Some of our services now offer video consultations. You should speak to your clinician if this is something you would like them to consider. You can find out more about video consultation here.



Contact the ward you wish to visit in advance for guidance and instructions for a safe visit.

You can read some general  NHS guidance on visiting healthcare inpatient settings.pdf [pdf] 89KB

If you need help in a mental health crisis during the COVID-19 pandemic outside office hours please contact our crisis team: Help in a crisis

For other medical advice and support contact your GP or visit NHS 111

Only visit your local Emergency Department for serious life-threatening conditions that need immediate medical attention including persistent severe chest pain, loss of consciousness, acute confused state, severe breathlessness, severe blood loss, serious burns or suspected stroke.


Current patients

If you are a current patient and need to cancel or rearrange your appointment please contact us via telephone or email:

0115 876 0160 - Our phone lines are open Monday – Friday 10.00 am – 2.00 pm

Or email

Please note if you cancel or rearrange your appointment we cannot guarantee how soon the next appointment will be that you are offered.

Waiting list patients

In recognition of the important need to offer help, support and reassurance to patients waiting for their first appointment with us, we have commissioned a trans-led, confidential and independent telephone and information service. This is delivered by Gendered Intelligence – an organisation which is committed to improving the lives of trans people. Contact details for this service are:

Tel: 0330 3559 678

Message/Whatsapp: 07592 650 496 


This service can be contacted on Monday, Tuesdays, and Thursdays between 2-7pm and Wednesdays and Fridays 10-3pm. Contacts made outside of these hours will be picked up and responded to as soon as possible. Please do make use of this service to discuss any concerns or queries you may have ahead of your first appointment.

Flyer for telephone support service at NCTH

If you require any support or assistance with your physical or mental health while you are waiting to be seen by our service, please contact your GP or NHS 111. If you are feeling distressed, the Samaritans can be contacted on 116 123.

Waiting times

There is currently an exceptional demand for appointments in our service. This is due to a large and increasing number of referrals, and the continuing care of our existing service users.

As a result, unfortunately the waiting time for first appointments continues to rise. It is currently in excess of 37 months from when we received the referral. This is an estimate and is liable to change depending on the needs of our current service users.

We sincerely apologise to all our service users who are waiting for a first appointment with us. We appreciate how challenging this can be and we are doing all we can to see people as soon as possible.

We receive a large volume of enquiries to the service, via phone and email, regarding the current waiting times. We request that service users please do not contact the service to enquire when your first appointment will be, as we are not able to offer any more details than those set out here.  We have just invited patients who were referred in November 2017 to make a first appointment with us.

Your appointment

When your name gets to the top of the waiting list, we will write to you with an opt-in letter containing the necessary details to enable you to book in for your first appointment.

Referrals from other NHS gender services are considered as transfers of care and are treated slightly differently. People referred in this way may be offered an appointment rather than an opt-in letter.

When you have accepted an appointment at our centre, you will be sent detailed information including what to bring with you.

Once you have been seen in our service, please allow up to four weeks for letters following appointments and for feedback on blood results. In order to avoid delays, please bring copies of your blood results to your appointments.

Missed appointments

Unfortunately, we have a high number of service users who do not attend their scheduled appointments each month. Wasted and missed appointments directly impact our current service waiting times. While we understand that circumstances can change, please contact us to cancel or re-schedule your appointment with as much notice as possible if you are no longer able to attend.

Changing your details

Please remember to update us with any changes in your name, address or registered GP to ensure that we can contact you.

Many people wish to change their name and documentation in order to reflect their gender. Further information about this is available here:

Once again, please accept our sincere apologies for the current waiting times at the Nottingham Centre for Transgender Health.



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