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Telephone support and information service

In recognition of the important need to offer help, support and reassurance to patients waiting for their first appointment with us, we have commissioned a trans-led, confidential and independent telephone and information service. This is delivered by Gendered Intelligence – an organisation which is committed to improving the lives of trans people. Contact details for ths service are:

Tel: 020 7832 5813

Message/Whatsapp: 07592 650 496 


This service can be contacted on Tuesdays, Thursdays and Saturdays between 1-6pm. Contacts made outside of these hours will be picked up and responded to as soon as possible. Please do make use of this service to discuss any concerns or queries you may have ahead of your first appointment.

Flyer for telephone support service for trans people.PDF [pdf] 49KB

If you require any support or assistance with your physical or mental health while you are waiting to be seen by our service, please contact your GP or NHS 111. If you are feeling distressed, the Samaritans can be contacted on 116 123.

Waiting times

There is currently an exceptional demand for appointments in our service. This is due to a large and increasing number of referrals, and the continuing care of our existing service users.

As a result, unfortunately the waiting time for first appointments continues to rise. It is currently in excess of two and a half years from when we received the referral. This is an estimate and is liable to change depending on the needs of our current service users.

We sincerely apologise to all our service users who are waiting for a first appointment with us. We appreciate how challenging this can be and we are doing all we can to see people as soon as possible.

We receive a large volume of enquiries to the service, via phone and email, regarding the current waiting times. We request that service users please do not contact the service to enquire when your first appointment will be, as we are not able to offer any more details than those set out here.  We have just invited patients who were referred in February 2017 to make a first appointment with us.

Your appointment

When your name gets to the top of the waiting list, we will write to you with an opt-in letter containing the necessary details to enable you to book in for your first appointment.

Referrals from other NHS gender services are considered as transfers of care and are treated slightly differently. People referred in this way may be offered an appointment rather than an opt-in letter.

When you have accepted an appointment at our centre, you will be sent detailed information including what to bring with you.

Once you have been seen in our service, please allow up to four weeks for letters following appointments and for feedback on blood results. In order to avoid delays, please bring copies of your blood results to your appointments.

Missed appointments

Unfortunately, we have a high number of service users who do not attend their scheduled appointments each month. Wasted and missed appointments directly impact our current service waiting times. While we understand that circumstances can change, please contact us to cancel or re-schedule your appointment with as much notice as possible if you are no longer able to attend.

Changing your details

Please remember to update us with any changes in your name, address or registered GP to ensure that we can contact you.

Many people wish to change their name and documentation in order to reflect their gender. Further information about this is available here:

Once again, please accept our sincere apologies for the current waiting times at the Nottingham Centre for Transgender Health.

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