Annual IEV report

The Involvement, Experience and Volunteering (IEV) annual report is an opportunity to draw together an overview of the activity, data and insights that provide assurance that the Trust is fulfilling its aims to listen and to collaborate with the communities we serve. The report provides data, analysis and some highlights of our work and the difference and impact this collaborative approach has achieved.    

We work with service users, carers, families, volunteers, and our wider communities to improve services and make a difference to people's lives. This work is supported by the Involvement, Experience and Volunteering Team, Volunteers, and Involvement Partners, alongside a network of dedicated staff within all our Care Groups.  

Our work links to the Trust's strategy and the delivery of the Integrated Improvement Plan. The golden thread throughout our work is that we are hyper-focused on being inclusive of our diverse communities, and by listening to and collaborating with people to ensure that what matters to them, their families and carers shapes the quality of the care and support we provide and plan to offer for the future.   

This year, people have worked in partnership with us in a range of activities, including collaboratives across the local health and social care system, patient, and carer forums,

improvement projects, training, staff recruitment and audits. We continue to listen to people in many different ways through, groups, forums, surveys and online through Care Opinion. 

Volunteers continue to play a significant role in supporting staff and patients to achieve great outcomes and experiences whilst receiving our care and support. Together with our growing network of Involvement Partners, the IEV have focused on increasing opportunities for people to share their lived experiences to shape the improvements for our service today and into the future.  

This year we held two face to face events. The first event introduced the Trusts Integrated Improvement Plan to service users and local communities and presented opportunities to get involved and shape the next steps together through a range of involvement and co-production activities. The second was an event to engage and listen to carers and families to shape our Carers Involvement and Communication strategy.   

All the feedback we receive from surveys is visible online, as are responses to Care Opinion. 

IEV annual report 2024 - 2025

Read about IEV teams achievements, future challenges and plans from 2024 - 2025.