Service changes and visiting during the COVID-19 pandemic

During this COVID-19 pandemic there may be changes in the way some of our services work. Contact the service directly to check how services are being delivered and follow their advice.

Some of our services now offer video consultations. You should speak to your clinician if this is something you would like them to consider. You can find out more about video consultation here.



Contact the ward you wish to visit in advance for guidance and instructions for a safe visit.

You can read some general  NHS guidance on visiting healthcare inpatient settings.pdf [pdf] 89KB

If you need help in a mental health crisis during the COVID-19 pandemic outside office hours please contact our crisis team: Help in a crisis

For other medical advice and support contact your GP or visit NHS 111

Only visit your local Emergency Department for serious life-threatening conditions that need immediate medical attention including persistent severe chest pain, loss of consciousness, acute confused state, severe breathlessness, severe blood loss, serious burns or suspected stroke.

The Health Shop

The Health Shop logo


Here at The Health Shop, we offer advice and support on a wide range of issues regarding substance abuse and sexual health. Some services can be provided on a drop-in basis but others require an appointment.

Sexual health

We provide a sexual health service which offers non-invasive testing for sexually transmitted infections (including oral and anal screening) for people who don't have any symptoms. We also offer hepatitis B vaccinations.

We provide a range of condoms, lube, gloves and dams, emergency hormonal contraception (the morning after pill) and pregnancy testing. We also have specific information on chemsex.

The service is a C-Card registration and pick up point.


Harm reduction

We provide:

  • a specialist outreach needle and syringe exchange
  • blood-borne virus testing and vaccinations
  • harm reduction advice

Service opening times

Monday 9.30am-4.30pm
Tuesday 9.30am -4.30pm
Wednesday 9.30pm-6.00pm
Thursday 9.30am-4.30pm
Friday 9.30am-4.30pm
Saturday 9.30am-12.00pm


Please note that although these are the opening hours of the service staff are not always available due to outreach clinics. We do not offer a walk-in testing service. Please ring 0115 844 1855 to make an appointment.

Contact and find us

For more information about our services visit

The Health Shop
Nottingham Wellbeing Hub
73 Hounds Gate

Tel: 0115 8441855


Getting here

Our site does not have parking, but there are chargeable parking spaces nearby. For help planning your journey visit



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