Service changes and visiting during the COVID-19 pandemic

During this COVID-19 pandemic there may be changes in the way some of our services work. Contact the service directly to check how services are being delivered and follow their advice.

Some of our services now offer video consultations. You should speak to your clinician if this is something you would like them to consider. You can find out more about video consultation here.



Contact the ward you wish to visit in advance for guidance and instructions for a safe visit.

You can read some general  NHS guidance on visiting healthcare inpatient settings.pdf [pdf] 89KB

If you need help in a mental health crisis during the COVID-19 pandemic outside office hours please contact our crisis team: Help in a crisis

For other medical advice and support contact your GP or visit NHS 111

Only visit your local Emergency Department for serious life-threatening conditions that need immediate medical attention including persistent severe chest pain, loss of consciousness, acute confused state, severe breathlessness, severe blood loss, serious burns or suspected stroke.

Adult Community Services Integrated Care Team

Nurse with patient in home setting

We are a community-based service which is nurse-led and delivers care in the Bassetlaw area. We provide nursing assessments and care for patients with a physical healthcare need, who are housebound or temporarily housebound, and aged over 18. We visit patients at home or in residential care who are unable to leave on their own or with minimal support.

Our community teams usually include a range of different staff such as: 

  • team leaders
  • district nurses
  • senior staff nurses
  • community staff nurses
  • nurse associates
  • healthcare support workers
  • clinical nurse specialists
  • ward co-ordinators

Our teams work closely with hospitals, GPs, adult social care, care home matrons, and other healthcare professionals/services. We also meet a wide range of health needs by working closely with:

  • physiotherapists
  • occupational therapists
  • social workers
  • palliative care team
  • continuing healthcare 
  • specialist healthcare professionals


How we can help you

The service supports and encourages people with disabilities and long-term conditions to cope and recover their health problems to try and achieve the best possible quality of independent life.

Some of services we offer are:

  • advice and support with self-management
  • short term bowel care
  • continence management
  • catheter care
  • end of life care
  • health education
  • insulin administration including promoting self-management
  • percutaneous endoscopic gastrostomy (a procedure in which a flexible feeding tube is placed through the abdominal wall and into the stomach) management and support
  • phlebotomy (Bassetlaw only)
  • prescribing (with appropriate qualification)
  • pressure area care
  • risk assessments
  • wound care
  • leg ulcer management
  • dietary advice
  • We will also refer to other services where necessary to assist with your care

How you can help us

Our staff require a safe entry into your property and expect to work in a smoke free area, safe, and free from verbal abuse.

Our NHS Trust adopts a zero-tolerance policy. Any violence, abuse or harassment may result in treatment being withdrawn.

All uncaged animals must be contained i.e. shut away in another room or outside of the property so as not to obstruct the nurses’ entrance or exit.

We require access to handwashing facilities and kitchen roll to dry our hands.

Please note that our nursing staff do not carry any medications or dressings. It is your responsibility to arrange delivery and collection of any items required for your treatment.

Accessing our service

Community Nursing cover 24 hours, 365 days per year.



During these hours please call:
7am to 9pm  - Tel: 01777 274422
9pm to 7am - Tel: 01623 781891


Mid Notts (This includes Newark and Sherwood, Mansfield and Ashfield)

24 hours a day - Tel: 01623 781891

Who can refer and our referral process

GPs, hospitals, healthcare professionals and Adult Social Care can also refer patients in.

Families, carers, and patients can self-refer into the service.

Patients can be referred, or self-refer into the service as follows.


Self-referral - Bassetlaw

Single Point of Access
7am to 9pm - Tel: 01777 274400
7am to 9pm - Tel: 01623 781891


Self Referral Mid Notts (This includes Newark and Sherwood and Mansfield and Ashfield)

Tel: 01623 781891

Discharge criteria

Once you no longer have a nursing requirement or when your needs can be more appropriately met by another service i.e. practice nurse, we will discharge you into their care.

It will be the patient’s own responsibility to arrange transport to appointments with other services:



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