Service changes and visiting during the COVID-19 pandemic

During this COVID-19 pandemic there may be changes in the way some of our services work. Contact the service directly to check how services are being delivered and follow their advice.

Some of our services now offer video consultations. You should speak to your clinician if this is something you would like them to consider. You can find out more about video consultation here.



Contact the ward you wish to visit in advance for guidance and instructions for a safe visit.

You can read some general  NHS guidance on visiting healthcare inpatient settings.pdf [pdf] 89KB

If you need help in a mental health crisis during the COVID-19 pandemic outside office hours please contact our crisis team: Help in a crisis

For other medical advice and support contact your GP or visit NHS 111

Only visit your local Emergency Department for serious life-threatening conditions that need immediate medical attention including persistent severe chest pain, loss of consciousness, acute confused state, severe breathlessness, severe blood loss, serious burns or suspected stroke.

Assertive Outreach Team

We offer assessment and care of patients with severe mental health problems who have been difficult to engage with or who refuse to seek help from other services.

We are flexible in our approach and find different ways to engage with patients, for example visiting them at a time that doesn't interfere with their daily routine.

Our teams are made up of a range of healthcare professionals including:

  • doctors
  • nurses
  • occupational therapists
  • psychologists
  • support workers
  • peer support workers

This means we can help with a range of mental health issues and also offer support and advice to families and carers.

The service is for adults aged 18- 65 with a main diagnosis of a psychotic illness. Patients over 65 who have already been accessing mental health services may also be referred.

Accessing our services

Referrals are received from GPs and inpatient and community teams within your local area.

Contact and find us

County - South
93 Musters Road

Tel: 0115 945 5990
Fax: 0115 982 0461
Monday to Friday - 9am - 5pm


City - East and West
Stonebridge Centre
Carlton Road

Tel: 0115 952 9428
Fax: 0115 9509727
Monday to Friday - 9am - 5pm
Saturday / Sunday and Bank Holidays - 10am - 6pm


Bassetlaw Hospital
S81 0BD
Tel: 01909 502011
Monday to Friday - 9am - 5pm


King's Mill Hospital
Mansfield Road
Sutton in Ashfield
NG17 4JT
Tel: 0115 969 1300 Ext: 10858


Find us

Each team offer appointments at their respective centres and in the community. Each site offers:

  • disabled access
  • parking and disabled parking
  • accessible by bus

Help in a crisis

If you are concerned about a service user currently known to the team then use the details above to contact the team directly Monday to Friday 9am to 5pm. You can contact the CRISIS team outside of these hours on: 0808 196 3779.

Alternatively outside of office hours contact your GP service, NHS 111, or your local Accident and Emergency (A&E) department.

Information for health professionals

Assertive Outreach Team County - South

Team leader - Sarah Toone
Service commissioned by - County Clinical Commissioning Groups


Assertive Outreach Team City – East and West

Lead clinician - Alexandra Evans
Service commissioned by - Nottingham City Clinical Commissioning Group


Assertive Outreach Team - Bassettlaw

Team Leader - Jane Thorpe
Service commissioned by - Bassetlaw CCG


Assertive Outreach Team, Kings Mill Hospital

Team leader - Ian Lerway
Service commissioned by - North Nottinghamshire County Clinical Commissioning Groups



Rate this page or report a problem

Rate this page or report a problem

branding footer logo