Patients Know Best

You can look at your PKB record from any smartphone, tablet, or desktop computer.

You don't need to install new apps or update your device.

Just open your web browser and go to the login page.

You can use your NHS login or a special PKB password if you have one.

Yes, you can.

You can see your questionnaires on PKB inside the NHS app.

To learn more about the NHS App, please visit: NHS App and your NHS account - NHS

No. 

You can still complete the questionnaire within PKB, without having to register for an account. 

Follow the link in the email or SMS messages you are sent.

Complete the questions and submit them.

This will send the information to your clinical team without you needing to register for a PKB account.

No, you do not have to.

If you choose not to sign up for PKB or complete questionnaires online, we will send you information via the post or you can discuss it at your next appointment. 

You will get an email or a SMS from PKB. 

PKB is used by hospitals and other NHS organisations across the UK to share health information.

It lets you see information from our hospital. Your GP online access only shows information from your local doctor's surgery.

You can change your contact details inside PKB.

Just click on 'Settings'.

It is very important to remember to tell your other healthcare places, like your GP surgery, about the changes too!

No, it will not change the care you already get from us.

It is designed to make your experience better and give you instant access to your appointment times and other information.

No. Every patient who signs up for PKB must have their own personal email address.

We use your email to know it is really you on PKB and the NHS App, so it must be unique.

However, you can share your record with a family member or carer, as explained below.

Yes, you can.

If a carer or family member helps you with your health, you can add them to your PKB record in the 'Sharing' section.

This lets them set up their own account. You get to choose exactly what they can see. This can be very helpful for managing your appointments.

Before sharing, make sure you are happy for that person to know details about your past, current, and future healthcare information.

To invite a carer, go to Sharing > Friends/Family in your record and click 'Add carer.' They will get an invitation by email.

Patients Know Best is very safe.

It meets all the national rules for health data security and is checked often by outside companies. We chose this system because it meets the high standards the NHS needs for health records.

All your private and health information is encrypted. Only you, the people you choose, and those who need to, can see your health information. PKB does not share or sell your data.

We will still share necessary information about your care with your GP and others outside of PKB.

The hospital pays PKB to give you this service.

We ask them to create a record for you, and they look after the system for us.

When you start using your record, the Trust still controls all the health information and letters inside it. PKB oversees your account details and any information you choose to add yourself.

Your PKB record shows basic information that identifies you, including your NHS number.

You will also see and can answer questionnaires about your care within PKB.

You may see some information, such as appointments or appointment letters from other organisations that use PKB.  

No.

This service is paid for by Nottinghamshire Healthcare, so there are no costs for you. We save money because we don't have to print and post as many questionnaires. 

Yes.

You can contact your healthcare team and ask for your details to be removed from the PKB system.

If you have technical problems with the system, please email PKB directly at help@patientsknowbest.com.

You only need to give them your name, the name of the hospital that created your account, and a simple summary of the problem.