Frequently Asked Questions

How often are young people checked on?

All young people on the ward will have a set level of observations. At first, everyone will be on Intermittent 10 minute checks (I10s). Staff can increase this level if needed to keep you safe. A doctor or the MDT will decide if your level can be reduced.

When staff complete intermittent checks, they will come into your room. They will also talk with you when it is appropriate.

We know that some levels of observation can feel difficult. We will always make decisions based on safety, risk, and the least restrictive option. The MDT reviews observation levels every weekday to make sure they still meet your needs.

We use several observation levels to support young people:

• I10s (Intermittent 10s) - checks every 10 minutes
• I30s (Intermittent 30s) - checks every 30 minutes
• General - checks every hour
• WAL (Within Arm's Length) - staff stay within arm's length at all times
• WES (Within Eyesight) - staff stay within eyesight at all times

If you are unhappy with your level of observation, you can talk to the nurse in charge or the MDT.

 

What are the rights of the individual?

Some young people choose to come into hospital to get the help, support and treatment they need. The leaflet below gives more information for informal patients.

• Information for Informal Patients - Old leaflet - NH342

There may be occasions when young people do not want to agree to a hospital admission, assessment or treatment. 

 

What Advocacy Services are at the unit?

You can get support from an advocate at Hopewood.

Together (for Mental Wellbeing) provide Independent Mental Health Advocacy (IMHA) at the hospital. If you are on a Section, you have the right to speak with an IMHA under the Mental Health Act. At Hopewood, all young people can use the advocacy service, whether you are on a Section or staying in hospital informally.

Advocates can help you:

• understand your rights,
• share your views about your care,
• raise concerns or complaints.
• talk through decisions you are unsure about

Advocates are independent. They are not part of your care team. They do not see your medical notes unless you choose to share information with them. They only pass on what you say if you ask them to, or if they are worried about your safety.

Many young people find advocacy helpful. Advocates can help you prepare for meetings, think about your choices, or build your confidence to speak up. They visit the ward often and hold drop ins and community meetings. You can chat with them when they are around.

 

What access is there to interpreters or BSL?

If you or your family need an interpreter, we can arrange this for you. We can also give you written information in different languages or formats, including British Sign Language (BSL).

 

How are individual spiritual needs met?

At Hopewood, we offer Chaplaincy and Spiritual Care. This support is for young people, families, carers and staff.

 

Visiting information

• How does visiting work?
• Visiting times
• What is nearby?

View our page for visiting the unit.

 

What if I have any other questions?

If you have any questions, please contact the clinical team. They are available at all times, day and night, so please feel able to call.