Service changes and visiting during the COVID-19 pandemic

During this COVID-19 pandemic there may be changes in the way some of our services work. Contact the service directly to check how services are being delivered and follow their advice.

Some of our services now offer video consultations. You should speak to your clinician if this is something you would like them to consider. You can find out more about video consultation here.



Contact the ward you wish to visit in advance for guidance and instructions for a safe visit.

You can read some general  NHS guidance on visiting healthcare inpatient settings.pdf [pdf] 89KB

If you need help in a mental health crisis during the COVID-19 pandemic outside office hours please contact our crisis team: Help in a crisis

For other medical advice and support contact your GP or visit NHS 111

Only visit your local Emergency Department for serious life-threatening conditions that need immediate medical attention including persistent severe chest pain, loss of consciousness, acute confused state, severe breathlessness, severe blood loss, serious burns or suspected stroke.

The Lookout

Two teenage boys walking outside The Lookout The Lookout Adolescent Unit is a 32 bed inpatient facility for children and young people aged 12 - 18 years old.

The young people we care for are experiencing mental health difficulties that can no longer be managed in the community.

This may include eating disorders or difficulties, mood disorders such as depression and anxiety, obsessive compulsive disorder, schizophrenia and bipolar disorder.

The unit has three wards:

  • Pegasus Ward, a 12 bed specialist eating disorder service
  • Phoenix Ward, a 12 bed general adolescent unit
  • Hercules Ward, an 8 bed Psychiatric Intensive Care Unit (PICU) for children and young people needing more intense support.

Our facilities

All three wards have single bedrooms, which are all ensuite. On each ward there is a lounge, separate dining area, a quiet room and a kitchen. The wards all have a private garden and access to green space on the Hopewood grounds where appropriate.

Our staff

Each ward has a highly skilled team made up of a range of professionals. These include a consultant psychiatrist, registered nursing staff, healthcare support workers, occupational therapists, family therapist, psychologists, dietician, arts psychotherapists and an activity coordinator.

Thank you for the support you’ve given me, with my general worries and concerns. You’ve reassured me that it will all be fine.

What we offer

We work together to help young people and their families to feel empowered, take back control and promote recovery.

Young people will be offered psychology sessions, occupational therapy sessions, one-to-one meetings with keyworkers, group sessions and therapeutic activities. Meal time support is offered where needed. Family therapy is also offered to the young person and their family.

Young people will be able to continue their education at The Lookout Education Centre, which is provided by Nottingham City Council.

The patient journey

Phoenix Ward and Hercules Ward can admit young people on a planned or emergency basis.

Pegasus Ward will offer planned admissions with the involvement of the young person, their families and their care coordinator.

On admission, a care plan will be developed between the team and the young person, which will be regularly reviewed. The length of admission will depend on the state of the young person’s mental and physical health.

Young people on Phoenix Ward and Pegasus Ward will be able to have both escorted and unescorted leave when they are well enough to do so. Our ultimate aim is to ensure a safe and supported discharge back into the community with the appropriate support in place.

Young people approaching 17 and 6 months will be supported with the transition to adult mental health services if this is appropriate.



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