Service changes and visiting during the COVID-19 pandemic

During this COVID-19 pandemic there may be changes in the way some of our services work. Contact the service directly to check how services are being delivered and follow their advice.

Some of our services now offer video consultations. You should speak to your clinician if this is something you would like them to consider. You can find out more about video consultation here.



Contact the ward you wish to visit in advance for guidance and instructions for a safe visit.

You can read some general  NHS guidance on visiting healthcare inpatient settings.pdf [pdf] 89KB

If you need help in a mental health crisis during the COVID-19 pandemic outside office hours please contact our crisis team: Help in a crisis

For other medical advice and support contact your GP or visit NHS 111

Only visit your local Emergency Department for serious life-threatening conditions that need immediate medical attention including persistent severe chest pain, loss of consciousness, acute confused state, severe breathlessness, severe blood loss, serious burns or suspected stroke.

City Carer Support Services

One of the support workers talking to carers We are here to support you if you take care of someone who is receiving care from adult mental health services. Support workers Jude and Emma provide an opportunity for people to talk, be listened to and understood.  

We understand how life changing becoming a carer is. We understand the emotional strain, the responsibility and how isolating and overwhelming it can feel. We realise the important role carers play and we want to ensure that their experiences, concerns and opinions are shared and acknowledged, in line with the Carer Strategy and the Triangle of Care.

We are recovery focused and help carers, family and friends build on their own strengths and aspirations. We also support and deliver behavioural family therapy.

We provide support to individuals and groups of carers and increase access to carers' assessments. Find out more about carers' assessments on the NHS website.

We work with other services and agencies to help identify carers across Nottingham City and promote carer issues.

Accessing our service

Our service is available to carers of service users registered with a GP in Nottingham City.

We receive internal referrals from other services. You can also self-refer directly to the service by contacting the team on 0115 9691300 extension: 16036.

Our site offers disabled access and free parking.

Carers' group

We run a carers' group monthly on a Friday, from 11am - 1pm.

The group is held at:

The Carers Federation
21-23 Pelham Road

Why not come along? We would love to meet you.

For more information, call Jude on 0750 099 3479 or Emma on 0778 838 6309.

Service opening hours

Monday to Friday, 9am - 5pm.

Contact and find us

Tel: 0115 969 1300 Ext: 16036

Laurel Suite
Highbury Hospital

Information for health professionals

Referrals should be made via:

Single Point of Access
Adult Mental Health Service
Highbury Hospital
Highbury Road

Tel: 0300 300 0010
Fax: 0300 300 0012


Team leader

Lucy Gilbert


Service commissioned by

Nottingham City Clinical Commissioning Group



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