Help in a crisis and visiting information during the COVID-19 pandemic

During this COVID-19 pandemic there may be changes in the way some of our services work. Contact the service directly to check how services are being delivered and follow their advice.

Some of our services now offer video consultations. You should speak to your clinician if this is something you would like them to consider. You can find out more about video consultation here.

 

Visiting

Contact the ward you wish to visit in advance for guidance and instructions for a safe visit. 

If you need help in a mental health crisis during the COVID-19 pandemic outside office hours please contact our crisis team: Help in a crisis

For other medical advice and support contact your GP or visit NHS 111

Only visit your local Emergency Department for serious life-threatening conditions that need immediate medical attention including persistent severe chest pain, loss of consciousness, acute confused state, severe breathlessness, severe blood loss, serious burns or suspected stroke.

Your feedback matters

Cartoon people

We understand that where feedback from patients, carers and families is welcomed, listened to and acted upon, services will be better at meeting people’s needs and helping people to recover.

We are committed to listening and responding to the experiences of patients, service users and carers. Hearing how things were for you and knowing more about what it feels like to be cared for by our staff  helps us to improve our services for everyone.

Please share your feedback with us in one of the following ways:

  • Fill in our quick online Patient Experience Survey (it should take you no more than 10minutes)
  • Ask the staff you see to provide you with a survey form
  • Share your story via Care Opinion, an independent NHS feedback site on which we read and respond to all stories
  • Some of our services contact patients by text message to ask for their feedback
  • Talk to your care staff directly, if you feel comfortable giving feedback like this

Your feedback matters; we are listening and we are learning.

 

 

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