Help in a crisis during Coronavirus COVID-19 pandemic

During this COVID-19 pandemic there may be changes in the way some of our services work. Contact the service directly to check how services are being delivered and follow their advice.

Some of our services now offer video consultations. You should speak to your clinician if this is something you would like them to consider. You can find out more about video consultation here.

Visiting: Contact the ward you wish to visit in advance for guidance and instructions for a safe visit. 

If you need help in a mental health crisis during the COVID-19 pandemic outside office hours please contact our crisis team: Help in a crisis

For other medical advice and support contact your GP or visit NHS 111

Only visit your local Emergency Department for serious life-threatening conditions that need immediate medical attention including persistent severe chest pain, loss of consciousness, acute confused state, severe breathlessness, severe blood loss, serious burns or suspected stroke.

Collaborative Working

We’ve been looking at collaboration for a while now and we’re still learning! 

We think Collaboration is the coming together of many different groups with a common purpose and developing a way of working.  It is sometimes difficult, and can challenge how we usually behave and think about ‘how we get things done’.

These few pages are a collection of what we’ve been working on and what we’ve learnt as we’ve started to look at collaboration in more detail.

Changing our services collaboratively. This is guide to how Nottinghamshire Healthcare works collaboratively with our communities, our staff and our partners to develop and change services. It outlines the principles and processes so we can work successfully together. We will use all our skills, knowledge, experience and learning to develop the best services possible within the finances available. Collaborative Partnership Think, talk and plan together from the start Learn to work collaboratively, agree what you’re going to do and build understanding Big idea Big or small the idea can come from an individual or team, a policy or service change or might be required due to finances. Decision Time Assess if it can be a collaborative process. If it can’t be, which parts of the project can? Building the team Build a diverse team with a common purpose, include service users and carers Understand what’s around Gather information from as many sources as possible in order to understand the context Gather ideas Seek out feedback and ideas and listen to different communities Make the change Design and implement the change together Keep the conversation going From the start have an open and honest dialogue with all of your communities about challenges and changes and keep it going Checking the impact How are you going to measure the impact and capture the learning?

Click here to view our guide to how we work collaboratively [pdf] 561KB

If you want to get in touch with us email: to join in one of our projects, start a new one or just to start an initial conversation.

Collaborative Service Change Model

In 2017 a group of around 40 people began meeting with the aim of creating a model that could be used to for healthcare services when they are thinking about making a change. 

The group was made up of volunteers, people that used services, staff from housing and charitable organisation and staff from the healthcare Trust. It was facilitated by Mark Doughty and Tricia Boyle from the Kings’ Fund.

The group worked over six months to produce the model and in doing so learnt a lot about tools and models that help keep a group collaborative.

Click on the model[pdf] 561KB to see the checklist that accompanies each of the steps, and feel free to use it if you’re planning a change.

The model clearly outlines a process that can be taken if you’re thinking of working collaboratively, but it doesn’t really tell you ‘how’ to work together.  Keeping a Collaborative Partnership functioning can be the real challenge. 

We’ve found this 15min film which has really helped us in the way we think about collaboration.  It’s based around the work of Siv Vangen and Chris Huxam and illustrates how complex working in this way can be and how just getting everybody in the same room isn’t the only thing you need to do to work collaboratively.

We would really recommend viewing this film, it’s packed with content and bears repeated viewing.


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