Help in a crisis and visiting information during the COVID-19 pandemic
During this COVID-19 pandemic there may be changes in the way some of our services work. Contact the service directly to check how services are being delivered and follow their advice.
Some of our services now offer video consultations. You should speak to your clinician if this is something you would like them to consider. You can find out more about video consultation here.
Contact the ward you wish to visit in advance for guidance and instructions for a safe visit.
If you need help in a mental health crisis during the COVID-19 pandemic outside office hours please contact our crisis team: Help in a crisis
For other medical advice and support contact your GP or visit NHS 111
Only visit your local Emergency Department for serious life-threatening conditions that need immediate medical attention including persistent severe chest pain, loss of consciousness, acute confused state, severe breathlessness, severe blood loss, serious burns or suspected stroke.
We help identify why our patients may have fallen or feel at risk of falls and provide intervention to help maintain their independence and prevent hospital admissions.
This may mean exercises or functional activities to develop muscle strength and balance. It may mean provision of equipment or minor adaptations to the home environment, and advise on performing activities of daily living safely.
We have occupational therapists, physiotherapists, nurses and support workers, with specialist knowledge about falls prevention, who will help patients help themselves and offer advice to family, friends and carers.
We also provide assessment and advice to maintain bone health and reduce injury.
Our service is mainly provided in patient homes including care homes. We offer balance classes at Mansfield Community Hospital and Ashfield Health Village.
Accessing our services
Referrals are received from health professionals, social services and voluntary groups.Call the Patient Line on 01623 781 891 for more information.
Service opening hours
8:30am - 5pm, Monday – Friday.
Help in a crisis
Please call your GP or 111. In an emergency call 999.
Information for health professionals
How to refer someone to this service
Please contact Single Point of Access on 0300 456 4951
Jenny Fantom - Falls Lead (Mansfield)
Katherine Jones - Falls Lead (Newark)
Service commissioned by
Mansfield and Ashfield Clinical Commissioning Group
Newark and Sherwood Clinical Commissioning Group