Service changes and visiting during the COVID-19 pandemic

During this COVID-19 pandemic there may be changes in the way some of our services work. Contact the service directly to check how services are being delivered and follow their advice.

Some of our services now offer video consultations. You should speak to your clinician if this is something you would like them to consider. You can find out more about video consultation here.



Contact the ward you wish to visit in advance for guidance and instructions for a safe visit.

You can read some general  NHS guidance on visiting healthcare inpatient settings.pdf [pdf] 89KB

If you need help in a mental health crisis during the COVID-19 pandemic outside office hours please contact our crisis team: Help in a crisis

For other medical advice and support contact your GP or visit NHS 111

Only visit your local Emergency Department for serious life-threatening conditions that need immediate medical attention including persistent severe chest pain, loss of consciousness, acute confused state, severe breathlessness, severe blood loss, serious burns or suspected stroke.

Safeguarding adults and children

Family sitting on a sofaWe are firmly committed to preventing the abuse and neglect of both young people and adults.

Helping to keep our service users and their families' safe from violence, abuse or neglect is essential when providing care for people with mental health problems.

This often requires working with other organisations such as hospitals, schools, the police or other local support groups to reduce the risks and the potential damage that can occur to people experiencing violence, abuse or neglect.

How we safeguard people

  • we listen to service users and their families, encouraging them to speak out
  • we make sure staff treat people well and with dignity and respect
  • we have a zero tolerance of abuse – making sure any concern about abuse is reported promptly to the right people and action taken immediately
  • we help people to gain control of their lives, make choices and become more independent
  • we provide good quality services where staff work together to provide the care that people need

What to do if you think a child or an adult is at risk of harm

  • tell a Nottinghamshire Healthcare member of staff for example a care co-ordinator, nurse or doctor or contact our PALS team with your concern.
  • contact the local social services to inform them of any concerns about the abuse of a child or adult
  • contact your local police on 101 if concerned that an offence may have occurred
  • contact the police on 999 if somebody is in immediate danger of significant harm, injury or death

Click here to view our safeguarding policies.

For County referrals go to the MASH, tel: 0300 456 4546 or can be made online through the Nottinghamshire County Council web site.

For Cityreferrals, tel: 0115 876 1000 – referrals can also be made online through the Nottingham City website.

Domestic Abuse 24 hour helpline, tel: 0808 800 0340.

Referral Telephone Numbers for Social Care - 2020.doc [doc] 911KB



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