Queries, comments, concerns and complaints

PALS Service

For queries, concerns and complaints about patient care, or to leave feedback, please contact the Patient Advice and Liaison Service (PALS).

PALS and Complaints

The Patient Advice and Liaison Service can answer queries, liaise with Trust staff to resolve problems and assist you to make a complaint.

Tel: 0115 993 4542

Email: PALSandComplaints@nottshc.nhs.uk

Write to:
PALS and Complaints
Highbury Hospital
Highbury Road
Nottingham
NG6 9DR

Read our leaflet to find out more - Information for patients -   Compliments, Comments, Concerns and Complaints Mental Health and Community Health.pdf [pdf] 465KB

Easy read leaflet  Making a complaint Easy Read.pdf [pdf] 355KB

Leaflet for patients of the Trust’s secure hospitals and community forensic services:   Compliments, Comments, Concerns and Complaints Forensic Servces.pdf [pdf] 441KB

Leaflets are also available for NHS patients in Nottinghamshire, Lincolnshire and Leicestershire prisons.  Please call 01777 247 396 or email: PALSandComplaintsFS@nottshc.nhs.uk

NHS Complaints Advocacy Service

POhWER provide a free, independent and confidential advocacy service to support people with their NHS complaint.

Visit POhWER's website for more information. Here you will find self help tools and leaflets in alternative languages.

POhWER leaflet 2016.pdf [pdf] 955KB

You can telephone POhWER at the local rate for Nottinghamshire on 0300 020 0093.

BSL information - making a complaint

 

 

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