Help in a crisis during Coronavirus COVID-19 pandemic

During this COVID-19 pandemic there may have to be changes in the way some of our services work. Please contact the service directly to check how services are being delivered and follow their advice.

If you need help in a mental health crisis during Coronavirus pandemic outside office hours please contact our crisis team: Help in a crisis

For other medical advice and support contact your your GP or visit NHS 111.

Only visit your local Emergency Department for serious life-threatening conditions that need immediate medical attention including persistent severe chest pain, loss of consciousness, acute confused state, severe blood loss, serious burns, suspected stroke.

Queries, comments, concerns and complaints

PALS Service

For queries, concerns and complaints about patient care, or to leave feedback, please contact the Patient Advice and Liaison Service (PALS).

Please note - Complaints process paused
NHS England and NHS Improvement have announced a pausing of the NHS complaints process to “allow all health care providers in all sectors to concentrate their efforts on the front-line duties and responsiveness to COVID19.”  Complaints to the Trust will continue to be acknowledged and logged, but most investigations and responses will be postponed, initially for a period of three months.  During this time we will make every effort to resolve issues raised by patients and their families informally if at all possible.  The Trust’s Patient Advice and Liaison Service will still operate (contact and will continue to liaise with services to answer your enquiries and concerns.


PALS and Complaints

The Patient Advice and Liaison Service can answer queries, liaise with Trust staff to resolve problems and assist you to make a complaint.

Contact PALS on 0115 993 4542


Write to: PALS and Complaints, Highbury Hospital, Highbury Road, Nottingham NG6 9DR

Read our leaflet to find out more  Information for patients- making a complaint Mental Health and Community Health.pdf [pdf] 224KB

Easy read leaflet  Making a complaint Easy Read.pdf [pdf] 355KB

Leaflet for patients of the Trust’s secure hospitals and community forensic services:  Information for patients- making a complaint Forensic Services.pdf [pdf] 221KB

Leaflets are also available for NHS patients in Nottinghamshire, Lincolnshire and Leicestershire prisons.  Please call 01777 247 396 or email:

NHS Complaints Advocacy Service

POhWER provide a free, independent and confidential advocacy service to support people with their NHS complaint.

Visit POhWER's website for more information. Here you will find self help tools and leaflets in alternative languages.

POhWER leaflet 2016.pdf [pdf] 955KB

You can telephone POhWER at the local rate for Nottinghamshire on 0300 020 0093.

BSL information - making a complaint

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