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Queries, comments, concerns and complaints
For queries, concerns and complaints about patient care, or to leave feedback, please contact the Patient Advice and Liaison Service (PALS).
PALS and Complaints
The Patient Advice and Liaison Service can answer queries, liaise with Trust staff to resolve problems and assist you to make a complaint.
Tel: 0115 993 4542
Email: PALSandComplaints@nottshc.nhs.uk
Write to:
PALS and Complaints
Highbury Hospital
Highbury Road
Nottingham
NG6 9DR
Read our leaflet to find out more - Information for patients - Compliments, Comments, Concerns and Complaints Mental Health and Community Health.pdf [pdf] 465KB
Easy read leaflet Making a complaint - Easy Read.pdf [pdf] 388KB
Leaflet for patients of the Trust’s secure hospitals and community forensic services: Compliments, Comments, Concerns and Complaints Forensic Services.pdf[pdf] 788KB
Leaflets are also available for NHS patients in Nottinghamshire, Lincolnshire and Leicestershire prisons. Please call 01777 247 396 or email: PALSandComplaintsFS@nottshc.nhs.uk
NHS Complaints Advocacy Service
POhWER provide a free, independent and confidential advocacy service to support people with their NHS complaint.
Visit POhWER's website for more information.
You can telephone POhWER at the local rate for Nottinghamshire on 0300 456 2370.
BSL information - making a complaint
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