Queries, comments, concerns and complaints

We regret that our PALS and Complaints Team can only assist you with care provided by Nottinghamshire Healthcare NHS Foundation Trust.

For other NHS care in Nottingham or Nottinghamshire you may need to contact the following services:

GP concerns: contact the practice manager at your GP surgery or contact the Nottingham and Nottinghamshire Integrated Care Board.

Queens Medical Centre and City Hospital general medical care (except mental health care): contact Nottingham University Hospitals NHS Trust.

King's Mill Hospital or Newark Hospital general medical care (except mental health care): contact Sherwood Forest Hospitals NHS Foundation Trust.

Bassetlaw Hospital or Retford Hospital: contact Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust

To contact us about services provided by Nottinghamshire Healthcare NHS Foundation Trust, please complete our online form.

Please click here for our online contact form.

Alternatively:

For mental health and community health services:

• Telephone: 0115 993 4542
• Email: PALSandComplaints@nottshc.nhs.uk

Write to:
PALS and Complaints Team
Highbury Hospital
Highbury Road
Nottingham
NG6 9DR

For forensic and secure NHS services, including Rampton Hospital:

• Telephone: 01777 247 396
• Email: PALSandComplaintsFS@nottshc.nhs.uk

Write to:
PALS and Complaints Team
Dendy House
Woodbeck
Retford
DN22 0PD

We welcome positive feedback about our services.

Compliments can be submitted by email to compliments@nottshc.nhs.uk and will receive an acknowledgement.

Read our Compliments, Comments, Concerns and Complaints leaflets to find out more:

• Mental Health and Community Health Information Leaflet
• Mental Health and Community Health Information - Easy Read 
• Forensic Services Leaflet

Leaflets in other languages are also available upon request.

POhWER provide a free, independent and confidential advocacy service to support people with their NHS complaint.

Visit POhWER's website for more information. 

You can telephone POhWER at the local rate for Nottinghamshire on 0300 456 2370.