Queries, comments, concerns and complaints

PALS Service

For queries and concerns about patient care, or to leave feedback, please contact one of the teams below. 

Queries and concerns about our mental health or physical health services

The Patient Experience Team deals with patient complaints and advice for most of the Trust's services.

Contact the Patient Experience Team:

Tel: 0115 993 4542 (the office is open Monday to Friday 8.30am - 4.30pm, excluding bank holidays)

Email: PALS@nottshc.nhs.uk or complaints@nottshc.nhs.uk

Address: Patient Experience Team, Highbury Hospital, Highbury Road, Nottingham NG6 9DR

Read our leaflet to find out more: Complaints, Comments and Enquiries [pdf] 2MB


Queries and concerns about our secure and community forensic services

The Service Liaison Department deals with patient complaints and advice for Rampton Hospital, Wathwood Hospital, Arnold Lodge, The Wells Road Centre, community forensic services, personality disorder services and the Trust's prison healthcare services.

Contact the Service Liaison Department:

Tel: 01777 247 399 (the office is open Monday to Friday 8.30am - 4.30pm, excluding bank holidays)

Email: PALS-FS@nottshc.nhs.uk or complaints-FS@nottshc.nhs.uk

Address: Service Liaison Department, Rampton Hospital, Fleming Drive, Woodbeck, Retford, Nottinghamshire, DN22 0PD

Read our leaflet to find out more: Compliments, Comments, Concerns and Complaints [pdf] 271KB


You can give feedback and raise concerns about Nottinghamshire Healthcare's services to the Patient Experience Team and the Service Liaison Department. These teams provide a confidential advice and information service.  

They can:

  • answer any queries you may have about the services you, a friend or family member are receiving from Nottinghamshire Healthcare
  • liaise with services on your behalf with the aim of resolving your enquiry quickly
  • help you to make a complaint, pass on a compliment or resolve issues you may be concerned about
  • signpost to other services both within and outside of the Trust, including independent advocacy advice.


NHS Complaints Advocacy Service

POhWER provide a free, independent and confidential advocacy service to support people with their NHS complaint.

Visit POhWER's website for more information. Here you will find self help tools and leaflets in alternative languages.

POhWER leaflet 2016.pdf [pdf] 955KB

You can telephone POhWER at the local rate for Nottinghamshire on 0300 020 0093.

BSL information - making a complaint