Help in a crisis during Coronavirus COVID-19 pandemic

During this COVID-19 pandemic there may be changes in the way some of our services work. Contact the service directly to check how services are being delivered and follow their advice.

Some of our services now offer video consultations. You should speak to your clinician if this is something you would like them to consider. You can find out more about video consultation here.

Visiting: Contact the ward you wish to visit in advance for guidance and instructions for a safe visit. 

If you need help in a mental health crisis during the COVID-19 pandemic outside office hours please contact our crisis team: Help in a crisis

For other medical advice and support contact your GP or visit NHS 111

Only visit your local Emergency Department for serious life-threatening conditions that need immediate medical attention including persistent severe chest pain, loss of consciousness, acute confused state, severe breathlessness, severe blood loss, serious burns or suspected stroke.

Queries, comments, concerns and complaints

PALS Service

For queries, concerns and complaints about patient care, or to leave feedback, please contact the Patient Advice and Liaison Service (PALS).

Please note that at present it might not be possible to respond to your enquiry or complaint as quickly as usual.  This is because staff resources have been diverted to arrangements for addressing the impact of Covid.  All enquiries and complaints will however be acknowledged within a few days and will receive a response as soon as possible.



PALS and Complaints

The Patient Advice and Liaison Service can answer queries, liaise with Trust staff to resolve problems and assist you to make a complaint.

Contact PALS on 0115 993 4542


Write to: PALS and Complaints, Highbury Hospital, Highbury Road, Nottingham NG6 9DR

Read our leaflet to find out more  Information for patients- making a complaint Mental Health and Community Health.pdf[pdf] 414KB

Easy read leaflet  Making a complaint Easy Read.pdf [pdf] 355KB

Leaflet for patients of the Trust’s secure hospitals and community forensic services:  Information for patients- making a complaint Forensic Services.pdf[pdf] 610KB

Leaflets are also available for NHS patients in Nottinghamshire, Lincolnshire and Leicestershire prisons.  Please call 01777 247 396 or email:

NHS Complaints Advocacy Service

POhWER provide a free, independent and confidential advocacy service to support people with their NHS complaint.

Visit POhWER's website for more information. Here you will find self help tools and leaflets in alternative languages.

POhWER leaflet 2016.pdf [pdf] 955KB

You can telephone POhWER at the local rate for Nottinghamshire on 0300 020 0093.

BSL information - making a complaint

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