Queries, comments, concerns and complaints

PALS Service

For queries, concerns and complaints about patient care, or to leave feedback, please contact the Patient Advice and Liaison Service (PALS).

Please note that during the Covid-19 crisis it might not be possible to respond to your enquiry or complaint as quickly as usual.  In particular, it might be necessary to postpone complaint investigations until there is scope for managers and clinicians to give the issues the attention they warrant.  All enquiries and complaints will however be acknowledged within a few days and will receive a response as soon as possible.  The PALS and Complaints Department will keep everyone who makes contact updated.  The Trust remains keen to hear from patients and their families about their experience of our services.

PALS and Complaints

The Patient Advice and Liaison Service can answer queries, liaise with Trust staff to resolve problems and assist you to make a complaint.

Tel: 0115 993 4542

Email: PALSandComplaints@nottshc.nhs.uk

Write to:
PALS and Complaints
Highbury Hospital
Highbury Road

Read our leaflet to find out more - Information for patients -  Compliments, Comments, Concerns and Complaints, Mental Health and Community Services.pdf [pdf] 414KB

Easy read leaflet  Making a complaint Easy Read.pdf [pdf] 355KB

Leaflet for patients of the Trust’s secure hospitals and community forensic services: Compliments, Comments, Concerns and Complaints, Forensic Services [pdf] 610KB

Leaflets are also available for NHS patients in Nottinghamshire, Lincolnshire and Leicestershire prisons.  Please call 01777 247 396 or email: PALSandComplaintsFS@nottshc.nhs.uk

NHS Complaints Advocacy Service

POhWER provide a free, independent and confidential advocacy service to support people with their NHS complaint.

Visit POhWER's website for more information. Here you will find self help tools and leaflets in alternative languages.

POhWER leaflet 2016.pdf [pdf] 955KB

You can telephone POhWER at the local rate for Nottinghamshire on 0300 020 0093.

BSL information - making a complaint



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