Queries, comments, concerns and complaints

PALS Service

For queries, concerns and complaints about patient care, or to leave feedback, please use our web form or email PALS using one of the email addresses below.

Please click here for our online contact form.


PALS is the Patient Advice and Liaison Service. Email:  PALSandComplaints@nottshc.nhs.uk. See further details below.

Compliments can be submitted by email to compliments@nottshc.nhs.uk  and will receive an acknowledgement.

PALS and Complaints

The Patient Advice and Liaison Service can answer queries, liaise with Trust staff to resolve problems and assist you to make a complaint.

Tel: 0115 993 4542

Email: PALSandComplaints@nottshc.nhs.uk

Write to:
PALS and Complaints
Highbury Hospital
Highbury Road

Read our leaflet to find out more - Information for patients - Compliments, Comments, Concerns and Complaints Mental Health and Community Health.pdf[pdf] 746KB.

Easy read leaflet Making a complaint - Easy Read.pdf [pdf] 388KB.

Leaflet for patients of the Trust’s secure hospitals and community forensic services: Compliments, Comments, Concerns and Complaints Forensic Services.pdf[pdf] 728KB.

Leaflets are also available for NHS patients in Nottinghamshire, Lincolnshire and Leicestershire prisons. Please call 01777 247 396 or email: PALSandComplaintsFS@nottshc.nhs.uk.

NHS Complaints Advocacy Service

POhWER provide a free, independent and confidential advocacy service to support people with their NHS complaint.

Visit POhWER's website for more information

You can telephone POhWER at the local rate for Nottinghamshire on 0300 456 2370.

BSL information - making a complaint



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