Queries, comments, concerns and complaints

Our PALS and Complaints Team can only assist you with care provided by Nottinghamshire Healthcare NHS Foundation Trust. Our Trust primarily provides mental health services, community health services and secure services in Nottinghamshire (plus Wathwood Hospital and Arnold Lodge).

For other NHS care in Nottingham or Nottinghamshire you may need to contact the following services:

• For GP concerns, contact the practice manager at your GP surgery or contact the Nottingham and Nottinghamshire Integrated Care Board.
• For general medical care (except mental health care) at the Queens Medical Centre and City Hospital, contact Nottingham University Hospitals NHS Trust.
• For general medical care (except mental health care) at Kings Mill Hospital or Newark Hospital, contact Sherwood Forest Hospitals NHS Foundation Trust.
• For general medical care at Bassetlaw Hospital or Retford Hospital, contact Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust.

It is easiest to contact our PALS and Complaints Team by completing our online form.

Please click here for our online contact form.

Alternatively:

For mental health and community health services:

Tel: 0115 993 4542

Email: PALSandComplaints@nottshc.nhs.uk 

Write to:
PALS and Complaints Team
Tall Trees
Highbury Hospital
Highbury Road
Nottingham
NG6 9DR

For forensic and secure NHS services, including Rampton Hospital:

Tel: 01777 247 396

Email: PALSandComplaintsFS@nottshc.nhs.uk 

Write to:
PALS and Complaints Team
Dendy House
Woodbeck
Retford
DN22 0PD

We welcome positive feedback about our services.

Compliments can be submitted by email to compliments@nottshc.nhs.uk and will receive an acknowledgement.

Read our leaflet to find out more:

• Mental Health and Community Health Information Leaflet - Compliments, Comments, Concerns and Complaints Mental Health and Community Health [pdf] 758KB
• Easy read leaflet - Making a complaint - Easy Read.pdf [pdf] 792KB
• Forensic Services Leaflet - Compliments, Comments, Concerns and Complaints Forensic Services.pdf [pdf] 728KB

Leaflets are also available for NHS patients in Nottinghamshire, Lincolnshire and Leicestershire prisons.

Please call 01777 247 396 or email: PALSandComplaintsFS@nottshc.nhs.uk.

Leaflets in other languages are also available upon request. Contact us using the above contact information.

POhWER provide a free, independent and confidential advocacy service to support people with their NHS complaint.

Visit POhWER's website for more information. 

You can telephone POhWER at the local rate for Nottinghamshire on 0300 456 2370.