Nottinghamshire Healthcare recognised for commitment to supporting carers and families
Nottinghamshire Healthcare has been accredited at Star One and Star Two levels of the Triangle of Care, a quality improvement award led by the Carers Trust, recognising commitment to involving, listening to and supporting unpaid carers.
The accreditation recognises progress in developing a consistent approach to involving and supporting carers across Trust services, whether they are caring for someone in hospital, experiencing a mental health crisis, or receiving care in the community.
The accreditation acknowledged stronger leadership and governance, clearer roles for Carer leads and Carer links, and positive partnership working with Nottinghamshire Carers Association and the Mental Health Carers Co-Design Group, a collaborative group in Nottinghamshire, that brings together unpaid carers, family members, friends, and health professionals to shape local services and resources. It also recognised the contribution of carers, with around 150 carers sharing their experiences and feedback to help assess how well services support and involve carers across 21 teams.
A number of examples of good practice were also highlighted across Trust services, demonstrating how teams are improving communication, involving carers and families in care and providing practical information and support.
While the accreditation marks an important achievement, the Trust recognises there is more to do to ensure carers and families have a consistently positive experience wherever they access services. Priorities include improving carer identification, widening staff training, strengthening involvement in care and discharge planning, and ensuring the voices of a broader range of carers are heard.
Becky Sutton, Chief Operating Officer said:
“This accreditation is an important recognition of the work taking place across our Trust to involve and support carers and families. We know that carers play a vital role in supporting people, and it is essential that we recognise their contribution, listen to their experiences and make sure they are involved in decisions about their loved one's care.
“We are grateful to all our colleagues, carers and partners who have helped us reach this milestone. There is still more to do to make sure this commitment translates into a consistently positive experience across every service, and we are determined to keep building on this progress.”
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