Service changes and visiting during the COVID-19 pandemic

During this COVID-19 pandemic there may be changes in the way some of our services work. Contact the service directly to check how services are being delivered and follow their advice.

Some of our services now offer video consultations. You should speak to your clinician if this is something you would like them to consider. You can find out more about video consultation here.



Contact the ward you wish to visit in advance for guidance and instructions for a safe visit.

You can read some general  NHS guidance on visiting healthcare inpatient settings.pdf [pdf] 89KB

If you need help in a mental health crisis during the COVID-19 pandemic outside office hours please contact our crisis team: Help in a crisis

For other medical advice and support contact your GP or visit NHS 111

Only visit your local Emergency Department for serious life-threatening conditions that need immediate medical attention including persistent severe chest pain, loss of consciousness, acute confused state, severe breathlessness, severe blood loss, serious burns or suspected stroke.

Common worries and questions

Who should I bring to my appointment?

It’s up to you who attends your appointments, some women prefer to be seen alone however we would welcome involvement from partners, carers or support networks at appointments.


What should I bring to my appointment?

The most important thing is for you to attend, If you are post partum please bring your baby if possible. It is not essential but it is useful to have your hand held maternity notes and a list of any current medication your take.


What to do if I do not want to attend or no longer feel I need the appointment?

Please contact us on the number provided on  your appointment letter to let us know if you no longer wish to attend. 
Some women are understandably anxious and our staff can offer some reassurance and answer any concerns/questions you might have. We realise sometimes due to childcare, illness or other commitments you may need to re-arrange appointments please contact the team to discuss.


Will my information be shared?

Your appointment like all those in healthcare are treated as confidential, however you will be asked at your initial assessment if you are happy for information to be shared for professionals also involved in your care such as your GP, Obstetrician and midwife. 
In certain circumstances if there are concerns regarding your safety or others safety that information will be shared. If you would like to discuss this further please contact the team to discuss


Will I be referred to social care?

This a common worry but most families under the care of our service don’t require social services involvement. If there are concerns regarding risks towards your children then you will be involved in these discussions.
Families often worry that a referral to children’s social care will result in their baby or child being removed, in reality this is very rare, and most social care involvement is aimed at supporting you to remain together as a family.


Will I be admitted to hospital or sectioned?

The majority of support we offer is within the community. In rare circumstances we may suggest hospital admission if it is felt suitable and necessary to provide treatment within this setting. 


How long will I be hospital for?

There is no set admission length and this varies depending on a women’s difficulties and the appropriate treatment plan. This will be discussed throughout your admission with you and your family. We aim to keep people in hospital for no longer than necessary.


How can I support my partner?

Please see resources section for help in supporting your partner. We also encourage partners and families to seek support for themselves. Please see the resource section and telephone if you have any futher questions


How long will I be supported for?

We currently support Women starting from 13 weeks gestation up until 1 year post partum however each woman/family is considered on a individual basis and may need differing lengths of time under the service. It may be that we advise alternative services/agencies during this time period.


What to do if I’m not happy with my care?

If you are unhappy with your care or the service you have received, it is important to let us know so we can improve. It is worthwhile discussing your concerns early on with the service, as they may be able to sort the issue out quickly. Most problems can be dealt with at this stage but, in some cases, you may feel more comfortable speaking to someone not directly involved in your care please contact the Patient Advice and Liaison Service (PALS). 



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