Service changes and visiting during the COVID-19 pandemic

During this COVID-19 pandemic there may be changes in the way some of our services work. Contact the service directly to check how services are being delivered and follow their advice.

Some of our services now offer video consultations. You should speak to your clinician if this is something you would like them to consider. You can find out more about video consultation here.



Contact the ward you wish to visit in advance for guidance and instructions for a safe visit.

You can read some general  NHS guidance on visiting healthcare inpatient settings.pdf [pdf] 89KB

If you need help in a mental health crisis during the COVID-19 pandemic outside office hours please contact our crisis team: Help in a crisis

For other medical advice and support contact your GP or visit NHS 111

Only visit your local Emergency Department for serious life-threatening conditions that need immediate medical attention including persistent severe chest pain, loss of consciousness, acute confused state, severe breathlessness, severe blood loss, serious burns or suspected stroke.

Street Triage Service

Street Triage Car and staffOur Street Triage Team is a partnership between the Trust, Nottinghamshire Police and the local clinical commissioning groups (CCGs), joining up mental health practitioners and police officers, to provide a specialist response to people with mental health issues, who by a range of circumstances, come into contact with the police and are in need of urgent help. 

The team have been hugely successful in reducing the number of patients detained under the Mental Health Act since its development in 2014, and also signposting patients to appropriate services.

The service has now extended into day time hours. Where previously the shift started at 4pm, the service now includes a day car working from 8:30am through to 5pm and 2 evening cars working from 4pm through to 1am. This means the team are now available to support many more people in crisis.

The service sees specially trained mental health nurses from the Trust join police officers on callouts in unmarked street triage cars throughout Nottinghamshire where vulnerable people need immediate mental health support. The nurses are available to give telephone advice to police officers and help them decide on the appropriate healthcare service to refer to.

Referrals to the service are only through the police.



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