Service changes and visiting during the COVID-19 pandemic

During this COVID-19 pandemic there may be changes in the way some of our services work. Contact the service directly to check how services are being delivered and follow their advice.

Some of our services now offer video consultations. You should speak to your clinician if this is something you would like them to consider. You can find out more about video consultation here.



Contact the ward you wish to visit in advance for guidance and instructions for a safe visit.

You can read some general  NHS guidance on visiting healthcare inpatient settings.pdf [pdf] 89KB

If you need help in a mental health crisis during the COVID-19 pandemic outside office hours please contact our crisis team: Help in a crisis

For other medical advice and support contact your GP or visit NHS 111

Only visit your local Emergency Department for serious life-threatening conditions that need immediate medical attention including persistent severe chest pain, loss of consciousness, acute confused state, severe breathlessness, severe blood loss, serious burns or suspected stroke.

The Level

Framework, in partnership with Nottinghamshire Healthcare is the lead provider for The Level (formerly known as Edwin House); a 15 bed residential substance misuse unit based in the Radford area of Nottingham.

Framework are also the lead contractor of the Nottingham Recovery Network (NRN), a multi-agency partnership, which delivers a fully integrated network of substance misuse treatment, support and recovery services for residents of Nottingham City. The Level will have close links with NRN.

The key aim of The Level is to provide a 24 hour consultant led, nursing and structured recovery orientated treatment to those aged 18 years and over, in supporting them to become abstinent from substances of misuse including alcohol.

The Level offers medically assisted detoxification/stabilisation programmes of care tailored to address individual need.

The Level environment in addition to the clinical expertise of the staff team ensures that the service will meet the full range of substance misuse presentations which includes:

  • alcohol
  • opiates, opioids
  • stimulants
  • new psychoactive substances, e.g. ‘Black Mamba’
  • ketamine
  • poly substance misuse
  • over the counter and prescription only medicines

For more information about The Level, please see The Level website



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