Service changes and visiting during the COVID-19 pandemic

During this COVID-19 pandemic there may be changes in the way some of our services work. Contact the service directly to check how services are being delivered and follow their advice.

Some of our services now offer video consultations. You should speak to your clinician if this is something you would like them to consider. You can find out more about video consultation here.

 

Visiting

Contact the ward you wish to visit in advance for guidance and instructions for a safe visit.

You can read some general  NHS guidance on visiting healthcare inpatient settings.pdf [pdf] 89KB

If you need help in a mental health crisis during the COVID-19 pandemic outside office hours please contact our crisis team: Help in a crisis

For other medical advice and support contact your GP or visit NHS 111

Only visit your local Emergency Department for serious life-threatening conditions that need immediate medical attention including persistent severe chest pain, loss of consciousness, acute confused state, severe breathlessness, severe blood loss, serious burns or suspected stroke.

Visiting Rampton Hospital

Social visitors

Rampton Hospital Reception Visiting times: Monday-Sunday, 10am - 12pm and 2pm - 4pm.

All social visitors must be accredited to visit the Hospital before their first visit. 

To become an accredited social visitor, the patient must first apply for you to visit.  You will then receive a form in the post, which you need to complete and sign. You then must return this form to the Hospital to be able to visit. 

Once you have become an accredited social visitor, to book your visit you will need to contact the ward a few days in advance to request a visit. This is to allow time for arrangements to be made.  

If you have a severe mobility issue, you are pregnant, or you are classed as a vulnerable adult, you will have a visit in an off-ward location. You will need to inform the ward when you book the visit or speak to the social worker to discuss this.

 

Professional visitors

Visiting times: Monday-Friday, 9am - 5pm.

Please contact the service at least three days in advance.

Visiting arrangements

All visitors must report to the main reception. First time visitors will need to provide proof of address and identification, preferably photographic. Your photo and a biometric fingerprint will be also be taken. 

All visitors will be searched.

Reimbursements for reasonable travel expenses for social visitors are available – please speak to the ward staff about this.

Virtual Visits

purple visits It is now possible to have a virtual visit with a patient at the hospital. The hospital uses an app ‘Purple Visits’. The Purple Visit app uses facial recognition software which provides a layer of reassurance and security, that only the individual/s registered with both the hospital as accredited visitors and with the App itself will be on the video call.

  • The visit slots are 30mins long.
  • They can be booked for any day of the week between 10-12noon, 2-4pm or 6-8pm.

To find out more about virtual visits below:

 

Get the app

 

To find out more about virtual visits please get in contact with the Family and Volunteer Support Service tel: 01777 247571 or email: FamilyandVolunteerServiceRH@nottshc.nhs.uk.

 

The App requires that you scan a government issued photo ID (i.e. passport or Drivers license). If you don’t have something like this, you can apply for a Citizens card. Purple Visits have negotiated a discount with Citizens card so cost £10. You get your discount, please click on the following link.

www.citizencard.com/?m=purplevisits

(Please note that neither the hospital or Purple Visits financially benefit as an affiliate with Citizens card, the full discount that they have given is directly passed onto any of our users that would like to apply for an upto date ID that will be accepted across the UK).

Restrictions

Item Restrictions

As this is a high security environment, certain items are not allowed into the Hospital. All prohibited items can be stored in the lockers provided at main reception. For more details see our list of prohibited items [pdf] 148KB.

 

Dress and Conduct

We ask that visitors consider what they wear and how they behave when they visit the hospital. We ask that you consider the views and feelings of patients, staff and other visitors and are respectful.

On site facilities

The site is accessible by wheelchair. Wheelchairs are available from main reception. 

Accessible toilet facilities are available on site.

SNAX café  - There is a café at the Hospital in the main reception area. You can buy refreshments, drinks, snacks and lunch. It is open Monday to Friday from 7.30am to 4pm, and Saturday and Sunday from 9.30am to 3pm. SNAX is closed on bank holidays.

Getting here and how to find us

Getting to Rampton Hospital

Rampton Hospital is located in the Nottinghamshire village of Woodbeck. It is six miles from Retford, 14 miles from Newark and 12 miles from Gainsborough.

Please note, the Hospital is in a rural setting with limited access to public transport, so please plan ahead.

 

By car

Satellite navigation - DN22 0PD

Visitor parking is available on site. There are spaces for blue badge holders.

 

By train

The nearest train station is Retford.

A Free transport service from Retford train station is available every Saturday and Sunday

  • Retford Station to Rampton Hospital        Leaves 1.30pm
  • Rampton Hospital to Retford Station        Leaves 4.15pm

To book your seat please call 01777 247463 (Monday-Thursday between 8am & 3:30pm)

 

By bus

For up to date information on public transport contact the Family and Volunteer Support Service or call Travelline: 0871 2002233.

 

By taxi

Taxis are available from Retford train / bus stations. The Hospital is around six miles from these, so it is advisable to check fare prices as these can prove costly.  (The hospital does not re-reimburse any taxi fares.)

 

Travel Expense Assistance

Rampton Hospital encourages and supports carers’ visits.  We understand that this can prove expensive, so we offer financial assistance to claim back some of your travel expenses. (If travelling from abroad, you can only claim from a UK address)

To find out more, or for a Travel claim forms contact the Family and Volunteer Support Service.

 

How to find us

 

 

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