Service changes and visiting during the COVID-19 pandemic
During this COVID-19 pandemic there may be changes in the way some of our services work. Contact the service directly to check how services are being delivered and follow their advice.
Some of our services now offer video consultations. You should speak to your clinician if this is something you would like them to consider. You can find out more about video consultation here.
Contact the ward you wish to visit in advance for guidance and instructions for a safe visit.
You can read some general NHS guidance on visiting healthcare inpatient settings.pdf [pdf] 89KB
If you need help in a mental health crisis during the COVID-19 pandemic outside office hours please contact our crisis team: Help in a crisis
For other medical advice and support contact your GP or visit NHS 111
Only visit your local Emergency Department for serious life-threatening conditions that need immediate medical attention including persistent severe chest pain, loss of consciousness, acute confused state, severe breathlessness, severe blood loss, serious burns or suspected stroke.
Visitors Guide to Rampton Hospital
We’ve created a short film about Rampton Hospital to help families and friends of patients understand a bit more about the Hospital, the treatment and therapies available and how to keep in touch with and visit patients.
We hope this is a useful film, not just for people planning to visit the Hospital, but for anyone interested to learn more about a high secure hospital and the care and treatment it provides.
This film provides a unique insight into Rampton Hospital and we hope helps to demystify the work of the Hospital and break down the stigma that is often associated with high secure care.
No patients feature in this film. All the faces and voices you will see and hear in this film are members of staff, carers and volunteers. Thanks to everyone involved in the production of the film.
“The message I receive from carers is that there is no precedent for the experience that they have had. Few people know someone else who has a loved one in a high secure setting. There is no readily available network, no training course nor helpline for them to turn to for support. That’s why the relationship that the Hospital has with carers is so important. This is about helping carers make sense of a bewildering system. Of course, there is a further benefit – we can work together to support their loved ones’ recovery.” Peter Wright, Executive Director, Forensic Services
The film is divided into chapters as below. Alternatively you can view the film in full.
About Rampton Hospital
An introduction to the Hospital – the site, the services offered and the patients who are cared for there.
“The ethos is about recovery. It’s about helping people to recover hope and maintain hope in what can be very difficult and challenging circumstances.”
About the care and treatment offered to patients. Including information about the admission process, ward accommodation and routines, treatments and therapies.
“The aim of the Hospital is ultimately to provide a safe environment where patients can improve to the point when they no longer need to be here. We want it to have a recovery focus so people can be supported to move on in their own way. Each person’s care has to be individualised but it has to be with the ultimate aim of getting them as well and as happy as they can be.”
Keeping In Touch
It is important that patients are able to keep in touch with friends and family. This chapter explains how to keep in touch with a patient at Rampton Hospital.
“We want patients to have as much of a link with their previous community as possible. Because the hope is that they will ultimately return there in the future. It’s really key to somebody’s care that they have ongoing contact with people that know them best.”
Some carers have a long way to travel to visit the Hospital. To help make the experience easier, the Visitors Centre offers ‘home from home' style daytime and overnight facilities five minutes away from the Hospital.
There are strict procedures that need to be followed to enable someone to visit a high secure hospital. This chapter explains what everyone needs to know before visiting the Hospital and the process of a visit.
“We recognise the important role that families and friends play in a patient’s recovery. Although we have certain restrictions and processes in place, we want to make your visit as positive as it can be.”
There are specific arrangements and processes that need to be followed for a child to visit a patient at Rampton Hospital.
“Safeguarding is a key priority for the Hospital. Because we take Child Safeguarding so seriously, the process for children and young people visiting is a little bit more complex than for adults. We need to be sure the visits are safe and in the best interest of the child.”
Carers give their personal stories about having a friend or relative in the Hospital and how they are able to be involved and supported.
“One of the many things we like to do is to gain feedback from carers, because feedback and learning from you and your experience and carers’ experience is invaluable.”
It is really important that patients have contact with people outside of the Hospital. For those people without friends or relatives who are able to visit, the Hospital runs a volunteer befriender scheme.
“Some of the patients don’t have family or friends that come and visit because of the distance they live away, and they might feel lonely. So I come and see some of the deaf patients. I come and I talk to them, and give them a feeling of worth.”