Call for Care, a new care navigation service developed in South Notts for health and social care professionals has launched today, Monday 7 October.
The new service will support health and social care teams in Nottingham West, Nottingham North and East and Rushcliffe to access urgent, same day community alternatives to hospital admission, except for patients with clear life-threatening conditions and children.
Call for Care will offer clinical triage and a two-hour response for those patients over the age of 18 with complex physical health and care needs who are at risk of hospital attendance. The service will also have access to a range of other community services so will be able to arrange the appropriate level of ongoing care.
Health professionals across South Notts can access Call for Care through one single telephone number which will be staffed by Clinical Assessors (senior nurses) who will discuss and agree with the referrer the most appropriate package of care, coordinate set up and confirm back to the referrer within two hours.
Where the call is non urgent, the referrer will be transferred to the most appropriate resource – for example, the Adult Community Service for proactive and planned care, or the Nottinghamshire County Council’s Customer Service Centre for social care advice and support.
The new Call for Care service will deliver high quality, trusted and timely care coordination for health and social care professionals and will drive out constraints, confusion and duplication.
Bringing services together in this way will help ensure that patients get the best care through those services working more efficiently and it will:
• Enhance the quality of life for people with long term conditions
• Help people to recover from episodes of ill-health or following injury
• Ensure people have a positive experience of care
• Treat and care for people in a safe environment and protecting them from avoidable harm
For further information on this service please contact Sara Jane Ashmore, Divisional General Manager; firstname.lastname@example.org, Tel 0115 9691300 extension 17390