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New care navigation system launches in Bassetlaw

Call for Care, a new care navigation service developed in Bassetlaw for health and social care professionals, launches today, 29 July 2019.

The new service will support health and social care team members to access urgent, same day community alternatives to hospital admission, with the exception of patients with clear life threatening conditions and children.

Call for Care will be accessible to health care professionals across Bassetlaw through one single telephone number which will be staffed by Clinical Assessors (senior nurses) who will discuss and agree with the referrer the most appropriate package of care, coordinate set up and confirm back to the referrer within two hours.

Where the call is non urgent, the referrer will be transferred to the most appropriate resource – for example, the Integrated Neighbourhood Team for proactive and planned care, or the Nottinghamshire County Council’s Customer Service Centre for social care advice and support.

The new Call for Care service will deliver high quality, trusted and timely care coordination for health and social care professionals and will drive out constraints, confusion and duplication. 

Bringing services together in this way will help ensure that patients get the best care through those services working more efficiently and will:

  • enhance the quality of life for people with long term conditions
  • help people to recover from episodes of ill-health or following injury
  • ensure people have a positive experience of care
  • treat and care for people in a safe environment and protecting them from avoidable harm



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