We will shortly be carrying out an annual survey to find out what community mental health service users think about the care they receive. The survey is written by the Care Quality Commission, with input from service users and carers. We plan to use this feedback to improve people’s experiences of being cared for by our community mental health services.
People who have recently used our community health services may receive a questionnaire in the post, asking about their experiences. They will be asked about various aspects of their care, including the quality of care and treatment, treatments, communication with health and social care workers, information, and support and wellbeing.
As a Trust, we welcome feedback and we take it very seriously. Feedback helps us to improve the care we deliver, and the results will be used to help highlight areas where we perform well and to identify the areas where there is most room for improvement.
The survey is part of our commitment to design a health service around the needs of our patients and service users, and to take account of their feedback and views. We truly want to hear what you think about our services.
The results of the survey will be presented in a form that does not allow any individual's answers to be identified. The results will be published in the later part of this year, on both the Trust website and also on our dedicated feedback website, Your Feedback Matters.
If you want to know more about the survey, or you wish to opt out of being involved, please contact the Involvement Team on 0115 956 0845 or email us on firstname.lastname@example.org.