Service changes and visiting during the COVID-19 pandemic

During this COVID-19 pandemic there may be changes in the way some of our services work. Contact the service directly to check how services are being delivered and follow their advice.

Some of our services now offer video consultations. You should speak to your clinician if this is something you would like them to consider. You can find out more about video consultation here.



Contact the ward you wish to visit in advance for guidance and instructions for a safe visit.

You can read some general  NHS guidance on visiting healthcare inpatient settings.pdf [pdf] 89KB

If you need help in a mental health crisis during the COVID-19 pandemic outside office hours please contact our crisis team: Help in a crisis

For other medical advice and support contact your GP or visit NHS 111

Only visit your local Emergency Department for serious life-threatening conditions that need immediate medical attention including persistent severe chest pain, loss of consciousness, acute confused state, severe breathlessness, severe blood loss, serious burns or suspected stroke.

Bracken House Rehabilitation Unit

Bracken House is a locked rehabilitation unit for men and women aged between 18 and 65 and those over 65 who are already accessing adult mental health services.

We support patients with mental health difficulties through a period of recovery. This allows them to achieve their potential in physical and mental wellbeing, work, education and social networks and activities.

The unit has disabled access and parking is available.

Visiting times

If you would like to visit a patient on the unit, please call 01623 404611. Visiting times are usually from 10am to 8pm.

Accessing our service

This service is available to those registered with a GP in Nottingham or Nottinghamshire.

Referrals can also be made by mental health professionals.

Contact and find us

Bracken House Rehabilitation Unit
Heather Close
NG18 5QL

Tel: 01623 404611

Help in a crisis

If your concern relates to a current inpatient of Bracken House please contact the ward directly on the number provided.

If your concern relates to a service user in the community or member of the public then please contact the relevant mental health team involved, the local crisis team or the police should your concerns relate to risk and require immediate emergency response.

Information for health professionals

How to refer someone to this service

Referrals are taken through the county referrals meeting. Please contact the Unit directly for more information or a referral form.


Team Leader

Angela Purdue


Service commissioned by

Nottingham City and Nottinghamshire County Clinical Commissioning Groups



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