Service changes and visiting during the COVID-19 pandemic

During this COVID-19 pandemic there may be changes in the way some of our services work. Contact the service directly to check how services are being delivered and follow their advice.

Some of our services now offer video consultations. You should speak to your clinician if this is something you would like them to consider. You can find out more about video consultation here.



Contact the ward you wish to visit in advance for guidance and instructions for a safe visit.

You can read some general  NHS guidance on visiting healthcare inpatient settings.pdf [pdf] 89KB

If you need help in a mental health crisis during the COVID-19 pandemic outside office hours please contact our crisis team: Help in a crisis

For other medical advice and support contact your GP or visit NHS 111

Only visit your local Emergency Department for serious life-threatening conditions that need immediate medical attention including persistent severe chest pain, loss of consciousness, acute confused state, severe breathlessness, severe blood loss, serious burns or suspected stroke.

Community Therapy Team

We provide rehabilitation in patients’ own homes.

We give patients the skills to help themselves. This allows them to keep their independence and improve their physical function.

Patients have an assessment with the team’s occupational therapist and/or physiotherapist. They will then have personalised support, including:

  • exercise to improve strength and balance
  • home hazard assessments
  • specialist equipment
  • strategies to reduce the risk of falling, if they have a history of falls

Our service is available to all patients over the age of 18 who are registered with a GP in:


Accessing our service

If you think you need our service, please call the Adult Community Services referral hub on 0300 083 0100, between 8am and 5pm. If our service is right for you, we will arrange an appointment to visit you at home.  

Health professionals can also refer people using the number above.

Service opening hours

Monday to Friday from 8:30am to 4:30pm.

Information for health professionals

Referrals are welcomed from GPs, community health and social services, nursing and residential care homes, patients and carers and voluntary sector colleagues. Please call the Adult Community Services referral hub on 0300 083 0100, between 8am and 5pm.


Lead clinicians

Lead clinicians and team leads: Suzanne Avington, Dawne Fitzsimmons



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