Service changes and visiting during the COVID-19 pandemic

During this COVID-19 pandemic there may be changes in the way some of our services work. Contact the service directly to check how services are being delivered and follow their advice.

Some of our services now offer video consultations. You should speak to your clinician if this is something you would like them to consider. You can find out more about video consultation here.



Contact the ward you wish to visit in advance for guidance and instructions for a safe visit.

You can read some general  NHS guidance on visiting healthcare inpatient settings.pdf [pdf] 89KB

If you need help in a mental health crisis during the COVID-19 pandemic outside office hours please contact our crisis team: Help in a crisis

For other medical advice and support contact your GP or visit NHS 111

Only visit your local Emergency Department for serious life-threatening conditions that need immediate medical attention including persistent severe chest pain, loss of consciousness, acute confused state, severe breathlessness, severe blood loss, serious burns or suspected stroke.

Flexible, Assertive Community Treatment (FACT Team)

The Flexible Assertive Community Team is a community mental health team. We provide care and treatment for adults who experience enduring mental health difficulties. 

We help clients with their recovery. This includes individual support such as nurse led clinics, medical outpatients, short term skills led clinics, groups, therapies and family interventions. We work with nurses, occupational therapists, supports workers and psychologists. 

We can refer clients to other services for extra support. This may be alongside the support we offer.

We also have a duty team that any client can access within working hours. The duty team offer crisis support and treatment as well as home treatment.

Our team has a carers' support group which meet regularly. Please speak to a member of the team if you would like more information about the group.


Accessing our service

Service users in mental health crisis who are being treated by other adult mental health services can contact the service directly to discuss self-referral on 0300 300 0131.

Service users who have been seen by the team within the last six months and are experiencing a mental health crisis can contact the service to discuss self-referral on 0300 300 0131.

Service users who do not meet either of the above criteria and are in mental health crisis can be referred to the service by their GP or another mental health professional in Newark and Sherwood. Referrals can be made by calling the duty desk on 0300 300 0131.

Service opening hours

Monday to Friday 9am to 5pm.

For help in a crisis outside of these hours, please contact Mansfield and Ashfield CRHT on 0115 956 0860.

Contact and find us

65 Northgate
NG24 1EZ

Tel: 0115 969 1300 Extension: 12016
Alternative number: 0300 300 0131
Fax: 01636 605 262

Information for health professionals

Referral to the non-crisis part of the FACT service can be made by writing to the FACT single point of access using the address above.

To discuss or make a referral to the crisis part of the FACT service, please contact the team duty worker on 0300 300 0131 who will take the referral details over the telephone. If your call is after 5pm or at the weekend please contact Mansfield and Ashfield CRHT on 0115 956 0860.

Team leader

Tracey Houghton
Tel: 0115 969 1300 Extension: 12016
Fax: 01636 605262

Service commissioned by

Newark and Sherwood Clinical Commissioning Groups 



Rate this page or report a problem

Rate this page or report a problem

branding footer logo