Service changes and visiting during the COVID-19 pandemic

During this COVID-19 pandemic there may be changes in the way some of our services work. Contact the service directly to check how services are being delivered and follow their advice.

Some of our services now offer video consultations. You should speak to your clinician if this is something you would like them to consider. You can find out more about video consultation here.



Contact the ward you wish to visit in advance for guidance and instructions for a safe visit.

You can read some general  NHS guidance on visiting healthcare inpatient settings.pdf [pdf] 89KB

If you need help in a mental health crisis during the COVID-19 pandemic outside office hours please contact our crisis team: Help in a crisis

For other medical advice and support contact your GP or visit NHS 111

Only visit your local Emergency Department for serious life-threatening conditions that need immediate medical attention including persistent severe chest pain, loss of consciousness, acute confused state, severe breathlessness, severe blood loss, serious burns or suspected stroke.

Haven House

Haven House provides a homely and welcoming space for people in Nottingham who are feeling distressed or experiencing a crisis that is affecting their mental health, and may otherwise need to be admitted to hospital.

The service is open to people over 18. We provide a range of 24 hour support in a residential setting for up to seven days. This includes practical and emotional support and help with building coping strategies.

Haven House has six individual bedrooms as well as shared communal areas.

The service is run in partnership with Turning Point.

Accessing our service

You will need to be referred to use this service.

Referrals can only be made from the City and County South Enhanced Crisis Resolution Home Treatment team (ECRHT).

Contact and find us

Tel: 0115 958 0131

Haven House
222 Porchester Road



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