Parentline - a confidential texting service for parents and carers
Parentline, a new confidential text messaging service for parents and carers across Nottinghamshire, is to be launched on 29 January 2019 by the Trust.
The texting service is an easy way for parent and carers of children aged 0 – 19 years to confidentially ask for help about a range of issues, such as:
- feeding and nutrition
- child development
- parenting advice and support
- emotional health and wellbeing
- behaviour difficulties
- family health
You can contact the Healthy Family Team and find out how to access other local services for example, School Health Team, breastfeeding support or health visitor led sessions.
Parents and carers can contact the text messaging service for advice from Monday to Friday 9.00am - 4.30pm excluding bank holidays. Messages sent to the dedicated number are delivered to a secure website, and responded to by the Healthy Family Team. Texts are usually replied to within one working day. Automatic replies will be sent to any messages received out of hours explaining where to get help if their question is urgent, and when they can expect a response.
We are pleased to be able to offer Parentline to parents and carers in the County. It will make accessing health services easier and more accessible, increasing our reach to all families, and creating another platform for parents and carers to connect.
The Parentline telephone number will be live from Tuesday 29 January 2019. Please revisit this page from this date for the number.
We might inform someone if we were concerned about your safety but we would usually speak to you first. Your messages are stored and can be seen by other health care staff who follow the same confidentiality rules. We aim to reply to you within one working day and you should get an immediate message back to confirm we have received your text. Text will only be seen between (9am and 4:30pm). If you need help before you hear back from us contact your GP, nearest walk in centre or dial 111. Our text number does not receive voice calls or MMS picture messages. We support messaging from UK mobile numbers only (which does not include messages sent from landlines, international mobile numbers and some ‘number masking’ mobile apps). To prevent the health professional from sending messages to you, text STOP to our number. Messages are charged at your usual rates.