Service changes and visiting during the COVID-19 pandemic

During this COVID-19 pandemic there may be changes in the way some of our services work. Contact the service directly to check how services are being delivered and follow their advice.

Some of our services now offer video consultations. You should speak to your clinician if this is something you would like them to consider. You can find out more about video consultation here.



Contact the ward you wish to visit in advance for guidance and instructions for a safe visit.

You can read some general  NHS guidance on visiting healthcare inpatient settings.pdf [pdf] 89KB

If you need help in a mental health crisis during the COVID-19 pandemic outside office hours please contact our crisis team: Help in a crisis

For other medical advice and support contact your GP or visit NHS 111

Only visit your local Emergency Department for serious life-threatening conditions that need immediate medical attention including persistent severe chest pain, loss of consciousness, acute confused state, severe breathlessness, severe blood loss, serious burns or suspected stroke.

Parentline - a confidential texting service for parents and carers

Parentline is a confidential text messaging service delivered by the Healthy Family Team for parents and carers of children aged 0-19 across Nottinghamshire.

It offers an easy way to confidentially ask about a range of issues, such as:

  • feeding and nutrition
  • child development
  • parenting advice and support
  • emotional health and wellbeing
  • behaviour difficulties
  • family health

You can also use this service to find out how to access other local services such as the School Health Team, breastfeeding support or health visitor led sessions.

The service is available from Monday to Friday, 9.00am - 4.30pm, excluding bank holidays. Messages sent to the dedicated number are delivered to a secure website and responded to by the Healthy Family Team. Texts are usually replied to within one working day. Automatic replies will be sent to any messages received out of hours explaining where to get help if your question is urgent, and when you can expect a response.

Text Parentline on 07520 619919

The above link will open your default text app if clicked on a smart phone.



We might inform someone if we were concerned about your safety but we would usually speak to you first. Your messages are stored and can be seen by other health care staff who follow the same confidentiality rules. We aim to reply to you within one working day and you should get an immediate message back to confirm we have received your text. Text will only be seen between 9am and 4:30pm. If you need help before you hear back from us, contact your GP, nearest walk in centre or dial 111. Our text number does not receive voice calls or MMS picture messages. We support messaging from UK mobile numbers only (which does not include messages sent from landlines, international mobile numbers and some ‘number masking’ mobile apps). To prevent the health professional from sending messages to you, text STOP to our number. Messages are charged at your usual rates.



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