Service changes and visiting during the COVID-19 pandemic

During this COVID-19 pandemic there may be changes in the way some of our services work. Contact the service directly to check how services are being delivered and follow their advice.

Some of our services now offer video consultations. You should speak to your clinician if this is something you would like them to consider. You can find out more about video consultation here.



Contact the ward you wish to visit in advance for guidance and instructions for a safe visit.

You can read some general  NHS guidance on visiting healthcare inpatient settings.pdf [pdf] 89KB

If you need help in a mental health crisis during the COVID-19 pandemic outside office hours please contact our crisis team: Help in a crisis

For other medical advice and support contact your GP or visit NHS 111

Only visit your local Emergency Department for serious life-threatening conditions that need immediate medical attention including persistent severe chest pain, loss of consciousness, acute confused state, severe breathlessness, severe blood loss, serious burns or suspected stroke.

Step 4 Psychotherapy Service

Our service offers individual assessments and consultations for patients referred for cognitive behavioural therapy (CBT). CBT is a talking therapy that can help people manage their problems by changing the way they think and behave. 

The service also supports people referred for psychoanalytic psychotherapy. This is a therapeutic process which helps patients understand and resolve their problems by increasing awareness of their inner world and its influence over relationships both past and present. Patients are treated in individual or group programmes.

This service is provided in the City and County. Contact details for each service are below.


Accessing our services

We accept referrals that are made through healthcare professionals.

Service opening times

City and County South Service: -

County North Service:

Contact and find us

City and County South Service

St Ann's House
114 Thorneywood Mount

Tel: 0115 8440547
Fax: 0115 844053


County North Service

Millbrook Mental Health Unit
Kings Mill Hospital
Sutton in Ashfield
NG17 4JT

Tel: 0115 969 1300 ext 14143
Fax: 01623 636029

Information for health professionals

For referrals please contact the team directly.

Lead Clinician: Tom O'Reilly, Consultant Adult Psychotherapist/Clinical Lead.



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