Service changes and visiting during the COVID-19 pandemic

During this COVID-19 pandemic there may be changes in the way some of our services work. Contact the service directly to check how services are being delivered and follow their advice.

Some of our services now offer video consultations. You should speak to your clinician if this is something you would like them to consider. You can find out more about video consultation here.



Contact the ward you wish to visit in advance for guidance and instructions for a safe visit.

You can read some general  NHS guidance on visiting healthcare inpatient settings.pdf [pdf] 89KB

If you need help in a mental health crisis during the COVID-19 pandemic outside office hours please contact our crisis team: Help in a crisis

For other medical advice and support contact your GP or visit NHS 111

Only visit your local Emergency Department for serious life-threatening conditions that need immediate medical attention including persistent severe chest pain, loss of consciousness, acute confused state, severe breathlessness, severe blood loss, serious burns or suspected stroke.

Child and Adolescent Mental Health Services (CAMHS) Crisis Resolution Home Treatment Team

Who do we help?

Our service is for young people experiencing a mental health crisis. This includes young people who:

  • are at risk of immediate and significant self-harm
  • are an immediate and significant risk to others due to their mental health
  • are being considered for admission to a mental health inpatient unit
  • are in acute psychological or emotional distress that is causing them to not be able to go about their daily activities, such as going to school and looking after themselves


Intensive home treatment

Intensive home treatment is for young people:

  • who have acute psychiatric or psychological symptoms
  • whose mental health is getting worse, and who are at high risk of experiencing an acute psychiatric crisis

We help to plan for young people who are ready to come home from a psychiatric hospital.

We also help to provide out of hours care for young people who are already working with specialist CAMHS teams.


Discharge from CAMHS Crisis

When a young person no longer needs to be seen by the crisis team, we will make a discharge plan with them and their family as early as possible. This is to make sure they can have a positive move to another service.

This might be to another community CAMHS service, to another service/ agency or back to universal services (such as their GP or school nurse). This depends on the needs of the young person.

Service opening hours

We now operate 24 hours a day, 7 days a week.

Accessing our service

Health, social care or education workers can assess whether CAMHS support is needed and make a referral. Parents/carers and young people can also self-refer for CAMHS support using our online form or by calling 0115 854 2299.

Contact and find us

CAMHS Single Point of Access for Self Referral which is responded to within 72 hours: 0115 854 2299

CAMHS Crisis Team for urgent assistance: 0115 844 0560

Alternatively you can the Nottinghamshire Mental Health helpline helpline number on 0808 196 3779. This number is available to anyone in mental health crisis at anytime, anywhere across Nottingham and Nottinghamshire.


CAMHS Crisis Team
The Lookout
Foster Drive
NG5 3FL 


CAMHS Crisis Team
3-5 Lindsay Close
NG18 5TF

Information for health professionals

How to refer

The team accepts community and self-referrals. Where an assessment if indicated, and the child or young person is medically fit in order for this occur, we will do so within 4 hours of the referral being received. Assessment may occur by telephone or face to face as clinically indicated.



Via the County CAMHS SPA (Single Point of Access), located at Thorneywood. The SPA will screen and allocate all incoming referrals to the appropriate CAMHS team. 

Telephone: 0115 854 2299 or 0115 844 0501



Via the City CAMHS SPA, located at Glenbrook. The SPA will screen and allocate all incoming referrals to the appropriate CAMHS team. 

Telephone: 0115 876 4000


Process for assessment – hospital

The team offer mental health assessment to young people presenting to hospital with acute mental health needs and/or self harm.


In-reach function

For those young people who do require a psychiatric admission we will support the inpatient unit and community teams by offering in-reach support by facilitating home leave and attending ward rounds in order to provide a timely and safe discharge.

The team can offer intensive home treatment to help people adjust when they leave hospital, if this is needed.


Lead clinician

Operational Team Lead
Amanda Forster

Clinical Team Lead
Helena Marren


Service commissioned by

Nottinghamshire Joint Commissioning Board



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