Service changes and visiting during the COVID-19 pandemic

During this COVID-19 pandemic there may be changes in the way some of our services work. Contact the service directly to check how services are being delivered and follow their advice.

Some of our services now offer video consultations. You should speak to your clinician if this is something you would like them to consider. You can find out more about video consultation here.



Contact the ward you wish to visit in advance for guidance and instructions for a safe visit.

You can read some general  NHS guidance on visiting healthcare inpatient settings.pdf [pdf] 89KB

If you need help in a mental health crisis during the COVID-19 pandemic outside office hours please contact our crisis team: Help in a crisis

For other medical advice and support contact your GP or visit NHS 111

Only visit your local Emergency Department for serious life-threatening conditions that need immediate medical attention including persistent severe chest pain, loss of consciousness, acute confused state, severe breathlessness, severe blood loss, serious burns or suspected stroke.

Cassidy Section 136 Suite

Our unit provides a place of safety for patients who have been detained under Section 136 of the Mental Health Act by the police. We assess mental health needs which can lead to voluntary or compulsory hospital admission, or discharge to the community with appropriate sign posting and mental health service follow up in place.

The service is for all people detained under section 136 of the mental health act irrespective of age.

Accessing our service

People using the service have to be detained under section 136 of the mental health act by police and are escorted by police to the suite.

Service opening hours

This service is available 24 hours per day and 365 days per year.

Contact and find us

Highbury Hospital

Tel: 0115 854 2202


Getting here

The suite has disabled access and free parking is available.

Help in a crisis

If your concern relates to a service user currently known to the team then please contact the team directly on the contact numbers outlined.

If your concern relates to a service user in the community or member of the public then please contact the relevant mental health team involved, the local crisis team or the police should your concerns relate to risk and require immediate emergency response.

Information for health professionals

How to refer someone to this service

Patients can only be referred by the police.


Lead clinician

Annette Palmer


Service commissioned by

Nottingham City and Nottinghamshire County Clinical Commissioning Groups



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