Service changes and visiting during the COVID-19 pandemic

During this COVID-19 pandemic there may be changes in the way some of our services work. Contact the service directly to check how services are being delivered and follow their advice.

Some of our services now offer video consultations. You should speak to your clinician if this is something you would like them to consider. You can find out more about video consultation here.



Contact the ward you wish to visit in advance for guidance and instructions for a safe visit.

You can read some general  NHS guidance on visiting healthcare inpatient settings.pdf [pdf] 89KB

If you need help in a mental health crisis during the COVID-19 pandemic outside office hours please contact our crisis team: Help in a crisis

For other medical advice and support contact your GP or visit NHS 111

Only visit your local Emergency Department for serious life-threatening conditions that need immediate medical attention including persistent severe chest pain, loss of consciousness, acute confused state, severe breathlessness, severe blood loss, serious burns or suspected stroke.

The Willows - Mental Health Intensive Care Unit

We provide intensive care for male patients whose needs and risks are unable to be safely managed on an acute inpatient ward. Our patients are detained under the Mental Health Act.

We focus on assessment, treatment and recovery. Care is provided by a range of healthcare professionals including:

  • Doctors
  • Nurses
  • Occupational therapists
  • Psychologists
  • Support workers

Accessing our services

The service is for men aged between 18 and 65 or patients over 65 who have already been accessing mental health services may also be referred.

Referrals are usually made to The Willows when a patient from an acute ward needs intensive care. However, referrals can also be made from a community setting.

Visiting information

Monday - Sunday 6.00pm - 8.30pm; though this can be flexible where possible by contacting the ward prior to your visit.

Contact and find us

Tel: 0115 8760130

The Willows
Highbury Hospital
Highbury Road


Getting here

Our site offers:

  • Free car parking
  • Disabled access

Help in a crisis

If your concern relates to a current inpatient of The Willows, please contact the ward directly.

If your concern is related to member of the public please contact your GP service, NHS 111, or in an emergency attend your local Accident and Emergency (A&E) department.

Support groups

Rushcliffe Mental Health support group:

Support for carers in Nottingham:

Information and advice:

Highbury Carers Group – please ask a member of the team for more details.

Information for health professionals

Discussion regarding admissions to the Willows should take place by contacting the nurse in charge of the ward directly and making a referral.


Ward Manager

John Maguire



Marisha Henshaw


Service commissioned by

Nottingham City and Nottinghamshire County Clinical Commissioning Groups



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