Service changes and visiting during the COVID-19 pandemic

During this COVID-19 pandemic there may be changes in the way some of our services work. Contact the service directly to check how services are being delivered and follow their advice.

Some of our services now offer video consultations. You should speak to your clinician if this is something you would like them to consider. You can find out more about video consultation here.



Contact the ward you wish to visit in advance for guidance and instructions for a safe visit.

You can read some general  NHS guidance on visiting healthcare inpatient settings.pdf [pdf] 89KB

If you need help in a mental health crisis during the COVID-19 pandemic outside office hours please contact our crisis team: Help in a crisis

For other medical advice and support contact your GP or visit NHS 111

Only visit your local Emergency Department for serious life-threatening conditions that need immediate medical attention including persistent severe chest pain, loss of consciousness, acute confused state, severe breathlessness, severe blood loss, serious burns or suspected stroke.

Deaf Services

We offer consultations and advice to local, regional and national care providers. For service users whose first language is BSL we have developed a number of useful videos which can be found here.

We adopt models of recovery and wellbeing and undertake assessments and work with people experiencing:

  • complex psychological difficulties such as anxiety and depressive disorders
  • enduring and severe mental illnesses
  • mental health problems complicated by deaf issues and identities
  • possible needs of mental health services/care outside Nottinghamshire

People wanting more information about deafness and health should visit the Sign Health website.

Accessing our service

Our service is available to those registered with a GP in Nottingham City and Nottinghamshire County. Our site has parking and disabled access.

Service opening hours

Monday to Friday 9am - 5pm.

Contact and find us

Lucy Gilbert, Team Manager -

Zara Welch, Community Psychiatric Nurse -

Tarnia Lefevre, Trainee Nursing Associate -

Deaf Services
Stonebridge Centre
Cardiff Street, Carlton Road

SMS: 07900 160340 or 07825 403070

Tel: 0115 844 0525


Help in a crisis

If you or the person you are worried about are already known to the team, please contact us on the numbers above during working hours. Outside these hours contact the relevant Crisis Resolution Home Treatment (CRHT) Team. SMS numbers are available from CRHT City and County South.

If you or the person you are worried about are not known to this team, please contact the relevant mental health team involved or the local crisis team. Contact the police if your concerns need an immediate emergency response.

Deaf people can access emergency services via nationally. Registration is required.

Deaf people living in Nottinghamshire can also use Pegasus to contact local emergency services.

Sign language users can contact NHS 111 via You can also ask for out of hours interpreting services by telephone or SMS: 07974396299.

Support groups

Information for health professionals

Referral is via GP primary care service or mental health professional, to:

Single Point of access
Adult Mental Health Service
Highbury Hospital
Highbury Road

Telephone: 0300 300 0010
Fax: 0300 300 0012


Single Point of Access for County services Adult Mental Health services is via county CMH teams in:

  • Mansfield
  • Ashfield
  • Bassetlaw
  • Newark and Sherwood
  • Broxtowe and Hucknall
  • Gedling
  • Rushcliffe



Deaf Services
Stonebridge Centre
Cardiff Street, Carlton Road
Tel: 0115 844 0525

Service commissioned by

Nottingham City and Nottinghamshire County Clinical Commissioning Groups



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