Social Visitor Events & Involvement

In June we had our last event day, the focus was mainly on the Triangle of Care and how we can improve links and communication with our carer and family group.

In December we had our latest social visitors get together with presentations and updates by hospital managers.  We also heard some songs written and sung by patients and enjoyed some festive fun.  Please take some time to listen.  These events are quarterly and will be virtual until the pandemic subsides.  If you would like more information on them, please get in contact with the Family and Volunteer Support Team.

Due to the Covid-19 pandemic, the first virtual social visitors event took place on 13 June 2020.  By all accounts it was a great success and the team were delighted to still be able to share a day with friends and families of patients in the Hospital. 

Lisa Brannan, Family and Volunteer Support Worker shares a recap of the day -  Virtual social visitor event day recap by Lisa Brannan.pdf [pdf] 140KB

 

We have made the presentation from the day available if you missed it - Virtual Social Visitors Event Presentation 13 June 2020.pdf [pdf] 2MB

 

You can also watch a video of the virtual event below

‘Very good information, all staff friendly and helpful.  Nice to talk to other carers.  Very good food.  Can’t wait for the next one’

‘We are very impressed our welcome as before.  We felt very anxious on entering the building.  We found everyone was very helpful and considerate as it was our first visit.  The areas of Rampton where we have visited today really opened our eyes and left us reassured.  The food was ‘OUTSTANDING’, thank you.  We now feel rest assured that my son is being cared for and in good hands’

‘As always the staff made me relax, all do a fantastic job.  Presentations all done really well again.  The lunch was really lovely as always.  Thank you!!!’

‘This has been a most informative day, staff delivered their workshops with skill and humour.  The displays were interesting and the lunch excellent.  I felt welcome and look forward to attending the next event.’

‘A very productive event – Talk on Tribunals is a breakthrough for most carers as it has been a great mystery and source of mixed information.’

‘We were made to feel very welcome from start to end, lots of good information. Met some other families and had a good chat – we didn’t feel like an outsider. Everyone was very understanding. Food was excellent – all staff were fantastic’

To find out more telephone the Social Care Service on 01777 277354 or contact the Family Support Team on 01777 247571.

For information on carers days, contact the Family Support Team on 01777 247571 or email rampton.visitorscentre@nottshc.nhs.uk.

• Social Work Service- Every patient has their allocated social worker, please click on the link to the Social Care page to find out more. (Social Care Service link)
• Social Visitor Mail-shot Database- The Family and Volunteer Support Service regularly post/email information about the Hospital, and invites to any upcoming meetings / events etc to carers, family members and friends of patients. You need to apply to receive this information. Please call the Family and Volunteer Support Service if you would like to added to the carer mail-shot database.
• Carers E-Consultation Group  - The Hospital recognises that some carers wish to have more involvement whilst others do not. We are also aware of the distances that some people travel and it is not always easy for a carer to attend a face-to-face meeting.
• The Carers Email - consultation group has been set up to gain the views of social visitors no matter how far away you live.If you are interested in being a member of this, please contact the Family and Volunteer Support Service.
• Carers Self Support Group - This is a peer support group for carers and run by carers. The group meets four times a year.  To find out more please contact the Family and Volunteer Support Service

The Trust is committed to working together with patients and their families. We wish to achieve the best possible outcomes for our patients and we have an Involvement, Experience and Volunteering Strategy in place which incorporates the guiding principles of the Triangle of Care into our daily work practice.

The Trust’s website has information for carers.

The Trust's Involvement, Experience and Volunteering Team - The Trust is committed to involving people who use our services and their carers across the organisation.