Help in a crisis during Coronavirus COVID-19 pandemic

During this COVID-19 pandemic there may be changes in the way some of our services work. Contact the service directly to check how services are being delivered and follow their advice.

Some of our services now offer video consultations. You should speak to your clinician if this is something you would like them to consider. You can find out more about video consultation here.

Visiting: Contact the ward you wish to visit in advance for guidance and instructions for a safe visit. 

If you need help in a mental health crisis during the COVID-19 pandemic outside office hours please contact our crisis team: Help in a crisis

For other medical advice and support contact your GP or visit NHS 111

Only visit your local Emergency Department for serious life-threatening conditions that need immediate medical attention including persistent severe chest pain, loss of consciousness, acute confused state, severe breathlessness, severe blood loss, serious burns or suspected stroke.

How we are doing

Lessons learned

We utilise several mechanisms to ensure that lessons are learned. These include learning from incidents, feedback including complaints and compliments, surveys, audit and announced and unannounced visits.

As a result of this, guidance has been produced within Mental Health Services for Older People for staff visiting properties in the community which appear to be unoccupied. Adult Mental Health is also adopting the procedure.

Guidance has also been produced to inform staff regarding what information they can and cannot share with family members if the patient has not given consent for his/her treatment to be discussed with them. Guidance will clarify that we are able to accept information and are able to disclose generalised information to carers.

Specific concerns raised around the death of an outpatient highlighted the need to introduce a risk rating for community patients. Once identified high-risk patients with them will be subject to a daily review and handover. Concern was also raised with regard to clinicians maintaining separate process notes and communication between in and outpatient teams. All recommendations were accepted and Adult Mental Health services are producing an action plan. It has been agreed that the action plan will be shared across the Division for wider learning.


Publication of Independent Investigation Report into the Care and Treatment of Mr N in Derbyshire

Findings of an independent investigation into the circumstances surrounding the care and treatment of Mr N have been published.

Mr N was released from prison whilst detainable, but no suitable bed could be found.  Mr N approached a policeman saying he was hearing voices telling him to kill people.  The policeman took him to the local Emergency Department where he spent two days waiting for a bed.  He was transferred to an Enhanced Care Ward and placed in seclusion, before his transfer into higher secure services after a couple of weeks.

This was a near miss and investigated due to the potential for learning across the NHS.

The full report and action plan can be found here.


If you would like to leave feedback about any of our services, you can do so here:


Statement on modern slavery

Signed Copy of Modern Slavery Act Annual Statement 2019-2020.pdf[pdf] 1MB


Compliance with the NHS Provider Licence

On being established as an NHS Foundation Trust from 1 March 2015, the Trust has been required to comply with the conditions as set out in the NHS Provider Licence. The Licence, which replaced the former Terms of Authorisation for Foundation Trusts, is the main tool used by NHSI to regulate providers of NHS services.

NHSI may take action against an NHS Foundation Trust if the organisation is in breach of its Licence conditions. It is therefore important that the Trust is assured of its compliance, is able to evidence and where weaknesses in compliance are identified that these are appropriately addressed.

A paper outlining the Trust’s compliance with the NHS Provider Licence was submitted to, and approved by the Board of Directors on 25 May 2017 (as part of the Performance Report). Please see the following documents in relation to the Trust’s compliance with the Provider Licence:


Trade Union (Facility Time Publication Requirements) Regulations 2017

There is a requirement for relevant public sector organisations to publish information in relation to trade union facility time.

The Trade Union (Facility Time Publication Requirements) Regulations 2017 (“the Facility Time Regulations”) came into force on 1 April 2017 requiring relevant public sector employers to publish specified information on an annual basis covering the 12 month period beginning with 1 April.

The relevant period covers the period April 19 – March 20. The schedule of tables (Schedule2) shows the information the Trust is required to publish -  Facility Time return 2020 website doc.pdf [pdf] 55KB

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