How we are doing

Lessons learned

We utilise several mechanisms to ensure that lessons are learned. These include learning from incidents, feedback including complaints and compliments, surveys, audit and announced and unannounced visits.

As a result of this, guidance has been produced within Mental Health Services for Older People for staff visiting properties in the community which appear to be unoccupied. Adult Mental Health is also adopting the procedure.

Guidance has also been produced to inform staff regarding what information they can and cannot share with family members if the patient has not given consent for his/her treatment to be discussed with them. Guidance will clarify that we are able to accept information and are able to disclose generalised information to carers.

Specific concerns raised around the death of an outpatient highlighted the need to introduce a risk rating for community patients. Once identified high-risk patients with them will be subject to a daily review and handover. Concern was also raised with regard to clinicians maintaining separate process notes and communication between in and outpatient teams. All recommendations were accepted and Adult Mental Health services are producing an action plan. It has been agreed that the action plan will be shared across the Division for wider learning.


Service reviews and evaluations

Recent reviews undertaken:

Child and Adolescent Mental Health Service Community (higher level)

There was a query raised regarding the waiting time information. The Trust assured Commissioners it is focusing on reducing waiting times. Otherwise the service was viewed as performing well given the current national focus on Child and Adolescnet Services and the increased demand.


Acute Liaison

A business plan is to be produced to demonstrate the requirement for increased capacity within the service.


Further information on both of these services can be found by searching our A-Z of services directory.

If you would like to leave feedback about any of our services, you can do so here:


Statement on modern slavery

Modern Slavery Statement 2017.pdf [pdf] 2MB

Compliance with the NHS Provider Licence

On being established as an NHS Foundation Trust from 1 March 2015, the Trust has been required to comply with the conditions as set out in the NHS Provider Licence. The Licence, which replaced the former Terms of Authorisation for Foundation Trusts, is the main tool used by NHSI to regulate providers of NHS services.

NHSI may take action against an NHS Foundation Trust if the organisation is in breach of its Licence conditions. It is therefore important that the Trust is assured of its compliance, is able to evidence and where weaknesses in compliance are identified that these are appropriately addressed.

A paper outlining the Trust’s compliance with the NHS Provider Licence was submitted to, and approved by the Board of Directors on 25 May 2017 (as part of the Performance Report). Please see the following documents in relation to the Trust’s compliance with the Provider Licence: